MyStake Casino - Der Zugriff auf das Spielerkonto ist gesperrt.

Good evening,

I can no longer access my account even though I used it just yesterday. Today, when I enter my credentials, it tells me "account card does not exist."

I kindly request your assistance.

Thank you, in the meantime, I await your response.

Buonasera,

non riesco più ad accedere al mio account nonostante lo abbia usato proprio ieri, oggi inserendo le mie credenziali non posso più accedervi, mi dice "scheda del conto non esiste".

Chiedo gentilmente il vostro aiuto.

Grazie nel frattempo attendo vostro riscontro.

Dear manzilorenzo2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you already contacted the casino's customer support regarding this issue? If so, what was their response? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Have you received any emails or notifications from the casino regarding your account status or any required verification steps? Kindly check your email.

Do you have any funds in your casino account?

You mentioned using your account yesterday. Were there any changes made to your account (e.g., updates, withdrawals, or deposits) before you encountered this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear manzilorenzo2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.