MyStake Casino - Der Spieler hat Schwierigkeiten, seine Gewinne abzuheben.

Hello, I've noticed from your previous records that you've already had requests concerning the MyStake Casino site.

I'm having trouble withdrawing my winnings, which are substantial.

I've provided all the requested information, including my identity card, a selfie, and even two debit cards which were supposed to be used for the transfer.

My entire account has been verified, yet they keep rejecting the transaction, which has been ongoing for a week now.

Can you help me?

Salve, ho visto dai vostri precedenti che avete già avuto richieste per quanto riguardo il sito MyStake Casino.

ho un problema a prelevare la mia vincita, che è importante.

ho fornito tutti i dati richiesti, carta di identità, selfie, e anche due carte di debito sulla quale doveva essere effettuato il bonifico.

tutto il mio account è stato verificato, eppure continuano a rifiutare l’operazione, che ormai va avanti da una settimana.

potete aiutarmi?

Dear bartalex,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello Guru, I would like to inform you that the data and card verification was successful. They just made the transfer. Thanks for your assistance

Salve Guru, ci tengo ad informarvi che la verifica dei dati e della carte è avvenuta con successo . Hanno appena erogato il bonifico. Grazie per la vostra assistenza

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, bartalex, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru