MyStake Casino - Auszahlungsanträge von Spielern werden wiederholt abgelehnt.

Good evening,

I am contacting you because this is the third time that my withdrawal has been rejected! I have a fully verified profile on MyStake Casino! After requesting a withdrawal via bank transfer, the amount gets deducted from my account, but then it reappears the next day without being able to be withdrawn! So far, nobody has given me any explanation about this. I have screenshots of every attempted withdrawal and yet nothing is done. It's been several weeks since I created this account on the website and I still haven't succeeded in withdrawing my winnings, meanwhile the deposit system works (unsurprisingly) perfectly!

Could you please help me to resolve this issue!

Buonasera,

La contatto in quanto è la terza volta che un prelievo mi viene rifiutato! Ho un profilo completamente certificato su MyStake casino! Dopo aver fatto richiesta attraverso il bonifico bancario la somma viene scalata dal conto ma il giorno dopo ricompare senza riuscire a prelevare! Al momento nessuno mi ha dato delle spiegazioni al riguardo.. ho screenshot di ogni tentato prelievo e niente da fare, sarà qualche settimana che ho questo account sul sito e ancora non sono riuscito a prelevare una vincita, in compenso il sistema per il deposito funziona (ovviamente) perfettamente!

Vi chiedo una mano per favore per risolvere la questione!

Hello valeriosimionato95,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear valeriosimionato95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.