MyEmpire Casino - Der Rückzug des Spielers hat sich verzögert.

Hello, 14 days ago I initiated a withdrawal, and up until now, nothing has come through. The support team keeps giving me the same responses over and over again!?

Hallo ich habe vor 14 Tagen eine aushandeln veranlasst und bis jetzt kommt nix und über dem Support werde ich nur mit immer degleichen Aussagen.!?

Dear kruminsromina, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

I have actually already successfully made a withdrawal in the same casino.. KYC successful and no, there is no bonus either...

Ich habe tatsächlich schon einmal im selben Casino erfolgreich eine Auszahlung veranlasst.. KYC erfolgreich und nein es gibt auch kein Bonus...

When was the last time you communicated with the casino customer support? Have they given you any explanation regarding the delay in your payment? Please forward all the communication between you and the casino as well as any other evidence that could be relevant to the investigation of your case at veronika.l@casino.guru. Thank you.

Dear kruminsromina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.