MrPunter Casino - Die Rücknahme des Spielers hat sich verzögert.

Hello, unfortunately I have the problem that they are not paying me my money and I have repeatedly been told that the payment will be made soon after multiple requests.

Hallo leider habe ich das Problem das sie mir mein Geld nich auszahlen und ich auf mehrfacher anfrage immer wieder vertröstet wurde das es bald zu Auszahlung kommt.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for KYC?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello!

Yes, I have already successfully withdrawn the funds and my account is also verified.

Various games, mainly Sweet Bonanza.

And I played everything without a bonus.

Hallo!

Ja ich habe schon erfolgreich ausgezahlt und mein Konto ist auch verifiziert.

Verschiedene Spiele hauptsächlich sweet Bonanza.

Und ich habe alles ohne Bonus gespielt.

Could you please forward me the most recent communications between you and the casino customer support regarding the delay in processing your withdrawal requests? These can be chat transcripts, emails, or screenshots of your conversations. My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear Sexlixna,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru