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Yes, I was playing at this casino online. I’ve been in contact with their customer support. I won $400 and I’ve been waiting since September 21, 2025 for payout. There’s always an excuse very hard to reach customer service. I need help collecting my $400.

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Dear paradism201331,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Yes, that’s true but every time I talk to your customer service, I can even get a hold of them by chance it’s always oh it’s being processed right now. I elevated it to my boss and still as of today September 30. there’s been no deposit in my account. I believe there’s other people that have had the same issue.

Thank you for your reply. I understand your frustration, but I would like to emphasize that we always give the casino two full weeks to process each payment. I will keep this complaint open, and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive, and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience, and please keep me informed about any further developments.

I contact the customer service on October 1 and basically got the same answer that they’re working on it. I’ve been placed into top priority. It’s been risen to the head of the finance department or whoever does that the making of sending out the money and they’re not in any problem. It’s not a scam though. I really don’t know what to believe. They just keep on saying I will get you your money get your money and no money has been deposited into my account out up today.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear paradism201331,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina