MrPunter Casino - Der Spieler muss mit verzögerten Auszahlungen von seinem Konto rechnen.

I won about 8600 PLN, I didn’t know it’s gonna be so hard to withdrawl this money, so I made first withdrawal for 2000 PLN(that’s the max limit). After 14 days they saying the same thing. That the payment is delayed because they have a lot of withdrawals. They can’t say specific date and I’m worried I’m never getting payed.

after 5 days from 20, I did another requests for payment for another 2000 PLN. And then at 27 another request.

I didn’t want to payout all, but after seeing the time that it takes I was scared.

I have 3 requests for 2000 PLN, and still got 2600 PLN at my account.

The casino support is replaying fast, but saying same thing everytime.

website says I don’t need any verification.

I dont remember my nickname because site shows only my name and surname, I’m not sure. I’m using my mail to login so email is 100% correct.

I have more screenshots from contacting the support at the mail, I contacted like every 3 days from 20 June. Financial department is the issue, that’s the answer.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide more details by answering the following questions:

• What specific information has the casino provided regarding the delays? Have they given you any timeframe for the processing of your withdrawals?
• What types of games did you play?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Casino replays that financial department have a lot of withdrawals. They give 0 specific frame time and can’t tell when I’m gonna get paid.

I been playing slot machines.

i got 2,200 euro from one spin at one time with bonus I think or just base game with really lucky multiplier

+ To be clear I used real money.

Thank you very much, piotrwrzesniak655, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear piotrwrzesniak655,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi