MrPacho Casino - Das Spielerkonto wurde ohne Angabe von Gründen geschlossen.

I'm having a major dispute with the online casino site "Mr Pacho." Initially, I thought their business was legal in France. I registered using a French address, phone number, and email address. I received promotional emails from them and deposited a total of €1600 into their account. I regularly received emails from them encouraging me to play more. Recently, I received free spins from them. I tried to use them, but they didn't work. I then contacted customer support, but received no response. However, when I returned to the site, I found my account had been closed. Mr Pacho closed my account, claiming that French citizens were prohibited from playing at their casino. They closed my account after I had deposited €1600! I call that fraud. Every day I send an email to support requesting a refund and I still haven't received a response!!

Je rencontre un gros litige avec le site de Casino en ligne « Mr Pacho ». Pour commencer, je pensais que leur activité était légale en France. Je me suis inscrite avec une adresse en France, un numéro de téléphone français et une adresse mail française. J’avais reçu une publicité par mail de leur part et j’ai déposé en tout 1600 euros sur leur compte. Je recevais régulièrement des mails de leur part m’incitant à jouer davantage. Il y a peu de temps, j’ai reçu des tours gratuits de leur part. J’ai essayé de les jouer mais ça ne fonctionnait pas. J’ai donc fait une réclamation auprès du support, je n’ai reçu aucune réponse. Par contre en retournant sur le site, j’ai vu mon compte fermé. Mr Pacho a fermé mon compte en prétextant une interdiction pour les français de jouer sur leur casino. Ils ont fermé mon compte après m’avoir laissé déposer 1600 euros sur leur compte!! J’appelle cela de l’escroquerie. Tous les jours, j’envoie un mail au support pour me faire rembourser et je n’ai toujours pas de réponse!!

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Did you pass the verification before you lost access to the account?
• Could you please advise when did you open your account at MrPacho Casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila