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Subject: Unreceived Withdrawal of 500 EGP (Systematic Failure & Repeated Practice) - Account ID: 142085203

Dear Casino Guru Team,

I am submitting a complaint against Mostbet regarding an unreceived withdrawal of 500 EGP. Mostbet has a confirmed history of failing to process my withdrawals until forced by public negative reviews.

Details:

* Full Name: moso mohamed

* Account ID: 142085203

* Withdrawal Amount: 500 EGP

* Status on Site: Paid / Approved (for 2 days)

* Status on Wallet: Not Received

Documented Evidence of Prior Incidents:

I have official screenshots from Trustpilot showing that Mostbet repeatedly marks withdrawals as "Paid" or holds funds, only to resolve them after public exposure:

1. February 2026: Official Mostbet reply confirming they refunded a failed/held withdrawal back to my account balance only after my Trustpilot review.

2. June 2026: Official Mostbet reply again confirming a manual refund to my account balance only after a negative review was posted.

Current Issue:

Now, they are repeating the exact same pattern. They marked this 500 EGP withdrawal as "Paid" two days ago, but no funds were transferred to my wallet.

Video Proof of Wallet Transactions:

https://streamable.com/mf6ohg

I request Mostbet to stop this systemic delay practice, process the payment of 500 EGP to my wallet, or refund the amount to my casino balance immediately.

Thank you for your assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear mosomohamed,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hi Tomas,

Thank you for your response and support.

I would like to clarify that I have successfully completed and received other withdrawal transactions both before and after this specific request.

The issue is strictly isolated to this single transaction of 500 EGP, which remains uncredited despite subsequent withdrawals processing normally.

I will wait until the 14-day period has passed as advised, and I kindly ask for your intervention after that if the funds are still not received.

Best regards,

​Hi Tomas,

​Thank you for your response and support.

​I would like to clarify that I have successfully completed and received other withdrawal transactions both before and after this specific request.

​The issue is strictly isolated to this single transaction of 500 EGP, which remains uncredited despite subsequent withdrawals processing normally.

​I will wait until the 14-day period has passed as advised, and I kindly ask for your intervention after that if the funds are still not received.

​Best regards,

Subject: Follow-up on my complaint against Mostbet - Account ID: 142085203

Dear Casino Guru Team,

I am writing to kindly follow up on my open complaint regarding Mostbet (Account ID: 142085203).

I requested a withdrawal of 500 EGP, but the funds have still not reached my account, and the casino has not provided a resolution.

Could you please review my case and update its status so we can push the platform for a response? I would appreciate any assistance in expediting this process.

Thank you for your time and continuous support.

Best regards,

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear mosomohamed,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas