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Title: Missing PLN 8,936 - Blik installment issue - Fraudulent support behavior - Mostbet

Description of the complaint (PL):

I'm seeking assistance with a missing PLN 8,936 from Mostbet Casino. Since March 27, 2026, I've been struggling to receive a full payout from three PLN 10,000 orders (PLN 30,000 total).

The withdrawals were processed via the Blik system in numerous small installments. I meticulously summarized every single transaction that flowed into both of my bank accounts. The total amount of all transfers received was PLN 21,064. Exactly PLN 8,936 is missing.

The casino claims to have paid out the entire amount, but their support is acting dishonestly:

My report number SR00378511 was suddenly deleted or changed.

My live chat is regularly disabled, making it impossible to contact me.

Support manipulates the amounts by providing data inconsistent with my order history (e.g. claiming that they sent 2x PLN 5,000, while I ordered 3x PLN 10,000).

I have provided full PDF statements confirming my calculations. I am requesting your intervention and forcing the casino to release the missing funds.

English Version (EN):

I am requesting assistance regarding a missing PLN 8,936 from Mostbet Casino. Since March 27, 2026, I have been disputing the balance of three withdrawals for 10,000 PLN each (30,000 PLN total).

The payments were processed via Blik in multiple small installments. I have meticulously calculated every single transaction that reached my two bank accounts. The total sum received is PLN 21,064. Exactly PLN 8,936 is missing.

The casino claims the full amount was paid, but their support is acting fraudulently:

My original complaint ID SR00378511 was suddenly deleted or changed.

Live chat is repeatedly disabled for me, blocking any communication.

Support is manipulating transaction data, providing figures that contradict my withdrawal history (eg, claiming they sent 2x PLN 5,000 when I requested 3x PLN 10,000).

I have submitted full PDF bank statements proving my calculations. I request mediation to recover the remaining funds.

What to do now?

Paste this on CasinoGuru.

As evidence, please attach:

Screenshots from Mostbet history (those 3x 10k).

Those bank statements (PDF) you tallied up.

Tytuł: Missing 8,936 PLN - Blik installment issue - Fraudulent support behavior - Mostbet

Opis skargi (PL):

Zwracam się o pomoc w sprawie brakujących 8 936 PLN od kasyna Mostbet. Od 27 marca 2026 r. walczę o pełną wypłatę z trzech zleceń po 10 000 PLN (łącznie 30 000 PLN).

Wypłaty były realizowane systemem Blik w wielu małych transzach. Dokonałem bardzo skrupulatnego podsumowania każdej pojedynczej transakcji, która wpłynęła na moje oba konta bankowe. Łączna suma wszystkich otrzymanych przelewów to 21 064 PLN. Brakuje dokładnie 8 936 PLN.

Kasyno twierdzi, że wypłaciło całość, ale ich support zachowuje się nieuczciwie:

Mój numer zgłoszenia SR00378511 został nagle usunięty lub zmieniony.

Czat na żywo jest mi regularnie wyłączany, co uniemożliwia kontakt.

Support manipuluje kwotami, podając dane niezgodne z moją historią zleceń (np. twierdząc, że wysłali 2x 5000 PLN, podczas gdy ja zlecałem 3x 10 000 PLN).

Dostarczyłem pełne wyciągi PDF, które potwierdzają moje wyliczenia. Proszę o interwencję i zmuszenie kasyna do przekazania brakujących środków.

English Version (EN):

I am requesting assistance regarding a missing 8,936 PLN from Mostbet Casino. Since March 27, 2026, I have been disputing the balance of three withdrawals for 10,000 PLN each (30,000 PLN total).

The payments were processed via Blik in multiple small installments. I have meticulously calculated every single transaction that reached my two bank accounts. The total sum received is 21,064 PLN. Exactly 8,936 PLN is missing.

The casino claims the full amount was paid, but their support is acting fraudulently:

My original complaint ID SR00378511 was suddenly deleted or changed.

Live chat is repeatedly disabled for me, blocking any communication.

Support is manipulating transaction data, providing figures that contradict my withdrawal history (e.g., claiming they sent 2x 5,000 PLN when I requested 3x 10,000 PLN).

I have submitted full PDF bank statements proving my calculations. I request mediation to recover the remaining funds.

Co teraz zrób?

Wklej to na CasinoGuru.

Jako dowody dołącz:

Screeny z historii Mostbet (te 3x 10k).

Te wyciągi z banku (PDF), które podliczałeś.

Important notice:

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If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MostBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you successfully received payouts from this online casino before the incident?
• Could you please share with me your communication with the casino regarding the missing amount? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas