Megapari Casino - Der Rückzug des Spielers wurde wiederholt abgelehnt.

After losing several thousand euros in two weeks, today, July 29th, I deposited €500 three times, for a total of €1,500. It turns out I was able to win something, having a casino balance of €2,152. When I tried to withdraw because the wagering requirements had already been met, I was only able to withdraw €1,000, which was processed. The other €1,000 plus €152 were rejected repeatedly, with no explanation or explanation as to why they were rejected. I've tried several times, but they keep rejecting them.

In the chat, as always, they tell you to wait 24 or 48 hours, but no one knows anything, and the chat agents aren't the same ones I've known from speaking with them so many times. Maybe they fire the existing agents every now and then and hire new ones. But that's not really my problem.

The problem here is that they don't answer you at all, and the answers are recorded. They tell you, "Please wait 20 or 30 minutes, and I'll try to resolve the issue." After 30 minutes, they tell you the same thing over and over again, "Please contact us in 24-48 hours."

This is the third or fourth time I've written to Guru and the issue has always been resolved, and I've marked the complaint as "Resolved."

Therefore, I appeal to Guru again to see why they aren't paying and don't even say why the withdrawals are being rejected. I can send screenshots so you can see that they are being rejected without any explanation, and this is something they do all the time.

I have decided, once they pay me the remaining €1,152, I have decided, I say, that I am not going to play in this casino anymore because instead of having fun, what I do is suffer.

What a coincidence that there are never any problems with deposits, all deposits are accepted but withdrawals seem to be unsolicited.

I've been sending a screen shot of rejected withdrawals over and over again, with no explanation as to why. I've lost a lot of money at this bad casino, and look at the way they treat me...

I advise you not to play in this casino if you don't want to have a bad time.

Despues de perder varios miles de euros en dos semanas, hoy dia 29 de julio he depositado 500 € tres veces, es decir, en total 1500 €. Resulta que pude ganar algo teniendo de saldo en el casino la cantidad de 2.152 €. Cuando voy a retirar porque ya se han cumplido los requisitos de apuesta, solamente he podido hacer un retiro de 1000 € que ha sido procesado. Los otros 1000 € mas 152 € me lo rechazan una y otra vea sin explicar ni decir porque los rechazan y lo he intentado varias veces pero siguen rechazandolos.

En el chat, como siempre, te dicen que espere 24 o 48 horas pero nadie sabe nada de nada y los agentes del chat ya no son los mismos que me conocen de habar hablado tantas veces. Sera que cada un tiempo echan a los agentes que estaban y contratan nuevos. Pero eso la verdad, no es mi problema.

Aqui el problema es que no te atienden para nada y las respuestas estan grabadas. Te dicen " espere 20 o 30 minutos y le intentare solucionar el tema" . Pasados los 30 minutos te dicen lo mismo una y otra vez " contacte con nosotros pasadas 24-48 horas".

Es la tercera o cuarta vez que escribo en Guru y siempre se ha podido resolver el tema y he puesto la queja como " Resuelta".

Por ello apelo de nuevo a Guru a ver porque no pagan y ni siquiera dicen porque se rechazan los retiros. Puedo enviar pantallas para que vean que son rechazados sin explicacion ninguna y esto es algo que hacen continuamente.

He decidido , una vez me paguen los 1.152 € restantes, he decidido digo ,que no voy a jugar mas en este casino porque en vez de divertirme lo que hago es sufrir .

Que casualidad que con los depositos nunca hay ningun problema, todos los depositos son aceptados pero los retiros parece que no quieren pagar.

Mando pantalla de los retiros rechazados una y otra vez y sin explicar el por que lo rechazan. Llevo perdido mucho dinero en este mal casino y miren como me tratan.........

Aconsejo no jueguen en este casino si no quieren pasarlo mal

Dear berjoto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, I would appreciate your help in answering a few questions:

• Can you confirm if you have any outstanding wagering requirements that could affect your withdrawals?
• Have you received any alternative explanations from the casino regarding these rejected withdrawals?
• What suggestions did the casino give you to resolve your issue with the rejected payments?
• Which payment method have you selected for the rejected withdrawals?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear berjoto,

We sincerely apologize for the frustration you've experienced. We completely understand how upsetting it must be to face repeated rejection of your withdrawals after meeting the wagering requirements. Please know that we deeply value you as a player, and your experience is very important to us.

The rejection of your withdrawals was due to technical reasons, and we would like to inform you that the issue stemmed from our payment agent's side. Unfortunately, we do not have direct control over the payment processing system, but we are doing everything we can to ensure smooth transactions for our players.

We genuinely appreciate your patience, and we assure you that we are working hard to resolve such issues and improve our service.

After reviewing your case, we can confirm that both of your withdrawal requests, 2025-07-29 at 18:32:20 for 1,000 EUR and 2025-07-29 at 18:46:02 for 152 EUR, were successfully approved. Could you please confirm if the funds have been received on your end?

Once again, we deeply apologize for the inconvenience and appreciate your understanding.

Best regards,

Megapari

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear berjoto,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika