Mega Dice Casino - Die Einzahlung des Spielers ist verzögert und nicht gelöst.

A crypto deposit equivalent to €350 appears to have not reached the casino.

Live support was informed. Screenshots and data were collected, and an escalation was supposedly started. Since this is already the second supposed escalation and I never received feedback from the first one, I assume this is just another stalling tactic and that I have been scammed out of my money. Emails are generally not responded to.

Eine Kryptoeinzahlung mit einem Gegenwert von 350€ ist anscheinend nicht beim Casino angekommen.

Der Live-Support wurde informiert. Screenshots und Daten wurden eingesammelt und anscheinend eine Eskalation gestartet. Da es bereits die zweite angebliche Eskalation ist und ich bei der Ersten nie Rückmeldung bekommen habe, gehe ich davon aus, dass es auch diesmal nur eine Hinhalte-Taktik ist und ich um mein Geld betrogen wurde. Auf EMails wird grundsätzlich nicht reagiert.

Dear UnknownUser123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hello Nick,

thank you very much for the answer.

Since this is a crypto transfer, there is no payment provider here. The address to which the payment was sent matches that of the casino. There is no possibility that the payment did not arrive at the casino.

The transfer with other cryptocurrencies also went smoothly during the lockdown.

Best regards

Hallo Nick,

vielen Dank für die Antwort.

Das es um einen Kryptotransfer handelt gibt es hier keinen Zahlungsanbieter. Die Adresse an die die Zahlung geschickt wurde, stimmt mit der des Casinos überein. Es gibt keine Möglichkeit, dass die Zahlung nicht im Casino angekommen ist.

Der Transfer mit anderen Kryptowährungen verlief in der Verhangenheit auch problemlos.

Viele Grüsse

Dear UnknownUser123,

Did you forward any payment confirmation to the casino as well - if yes, what did they respond?

If it's possible, please forward any communication between you and the casino related to this case to nikolas.b@casino.guru for further review.

Looking forward to hearing from you.

Regards,

Nick

Hello, the casino seems to be paying me back the amount. I received confirmation via email. It takes 60 days and costs a fee of 10% of the total.

No one is allowed to tell me why it takes so long or where the 10% comes from.

Super serious in any case😉

Hallo, Casino zahlt mir den Betrag anscheinend zurück. Wurde mir per Mail bestätigt. Dauert 60 Tage und kostet 10% der Summe Gebühr.

Warum das so lange dauert und woher die 10% kommen, darf man mir nicht sagen.

Super seriös aufjedenfall😉

Dear UnknownUser123,

The fees may be caused by transaction fees or the volatility of cryptocurrency.

Can you please forward the confirmation of the casino regarding the refund?

Also do you wish to keep the complaint open until it is received or we can close it and reopen it later in case the money would arrive or not.

Regards,

Nick

Hello,

Close the ticket and reopen it later if necessary. I would wait two months and trust that it will be resolved.

Thanks and greetings

Hallo,

Ticket schließen und ggfs. später wieder öffnen. Würde die zwei Monate abwarten und vertraue auf eine Abwicklung.

Danke und Grüße

Dear UnknownUser123,

We will be closing the complaint for now.

Please contact me on nikolas.b@casino.guru in case you would like to reopen it after the mentioned time period.

Best regards,

Nick