Magius Casino - Der Antrag des Spielers auf Schließung seines Kontos wird ignoriert.

Good evening. I have requested self-exclusion 3 times via email and they are ignoring me. I have lost a lot of money due to gambling addiction. Please I would like your help to close my account.

Thanks

Καλησπέρα. Έχω ζητήσει αυτόαποκλεισμό 3 φορές μέσω email και με αγνοούν. Έχω χάσει αρκετά χρήματα λόγω εθισμού στο τζόγο. Παρακαλώ θα ήθελα τη βοήθεια σας να κλείσουν το λογαριασμό μου

Ευχαριστώ

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Leoziniopas,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Magius Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you tried contacting support after you learned your self-exclusion request wasn't granted?
• Could you please share your self-exclusion requests with me? Please share the information to my email at katarina.d@casino.guru.
• Could you please advise when was the last time the casino allowed you to deposit?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Hello Katarina.

Until 2 hours ago I sent an email again about this blocking.

Last deposit was today at 9:00 am

Γεια σας Καταρίνα.

Μέχρι και πριν από 2 ώρες ξανά έστειλα email για αυτό αποκλεισμό.

Τελευταία κατάθεση ήταν σήμερα 9:00 το πρωί

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Leoziniopas,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina