Mafia Casino - Die Auszahlungen der Spieler verzögern sich.

Dear Casino Guru Team,

I have requested three withdrawals from Mafia Casino, which have not been processed for 2.5 weeks. The website states that withdrawals are processed within three business days.

Since the maximum withdrawal limit is €500 per day and only three open requests are allowed, the casino is massively dragging out the process. They respond quickly to emails, but I haven't even been able to verify my account yet.

I have the feeling that it is being deliberately delayed so that the player will gamble away the money again.

I have a total of €7500 outstanding. How long is the process supposed to take if it already takes 2.5 weeks for a payout of €500?

I am asking for support.

Thank you.

Liebes Casino Guru Team,

ich habe bei dem Casino Mafia Casino drei Auszahlungen beantragt, die seit 2,5 Wochen nicht bearbeitet werden. Auf der Website steht, dass Auszahlungen innerhalb von drei Werktagen bearbeitet werden.

Da man maximal 500€ am Tag auszahlen darf und nur drei offene Anträge möglich sind, wird der Prozess durch das Casino massiv in die Länge gezogen. Auf E-Mails wird schnell reagiert. Ich konnte noch mich noch nicht mal verifizieren.

Ich habe das Gefühl, dass es mit Absicht herausgezögert wird, damit der Spieler das Geld wieder verspielt.

Insgesamt habe ich 7500€ offen. Wie lange soll der Prozess denn dauern, wenn für eine Auszahlung von 500€ schon 2,5 Wochen Zeit vergeht.

Ich bitte um Unterstützung.

Vielen Dank.

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Dear sunny707,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello Kristina,

I'm not verified yet. However, the casino hasn't requested anything from me so far. I haven't made or received a withdrawal yet.

The winnings were achieved with bonus money, however all requirements have been met and there is currently no bonus money active.

Best regards

sunny707

Hallo Kristina,

ich bin noch nicht verifiziert. Es wird aber auch nichts vom Casino bisher angefordert. Eine Auszahlung habe ich bisher noch nicht vorgenommen oder erfolgreich bekommen.

Der Gewinn wurde mit Bonusgeld erzielt, es wurde allerdings alle Anforderungen erfüllt und es ist aktuell kein Bonusgeld mehr aktiv.

Mit freundlichen Grüßen

sunny707

Thank you for your reply, sunny707. Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

Additionally, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.