Mafia Casino - Der Spieler geht davon aus, dass sich die Auszahlung verzögert.

Hello Casino Guru Team,

I'm having a problem with a delayed withdrawal at Mafia Casino. I wanted to withdraw a total of €1,000. The first €500 was successfully transferred to me.

The second half of €500 (payout ID: 1089575902) is being withheld without reason. First, I uploaded my ID normally. Then, the live chat suddenly requested an additional selfie holding my ID, which I was required to send as a PDF file via email. I did this immediately.

Now, support is informing me that this review can take up to 10 days. My account is already verified, and the first payment went through without a hitch. This artificial 10-day delay for a simple selfie is unfair. I request assistance so that my funds are released.

Hallo Casino Guru Team,

ich habe ein Problem mit einer verzögerten Auszahlung bei Mafia Casino. Insgesamt wollte ich 1.000 € auszahlen. Die ersten 500 € wurden mir erfolgreich überwiesen.

Die zweite Hälfte von 500 € (Auszahlungs-ID: 1089575902) wird jedoch grundlos zurückgehalten. Zuerst habe ich meinen Ausweis normal hochgeladen. Danach forderte der Live-Chat plötzlich ein zusätzliches Selfie mit meinem Ausweis in der Hand, das ich zwingend als PDF-Datei per E-Mail einsenden musste. Das habe ich sofort erledigt.

Nun teilt mir der Support mit, dass diese Prüfung bis zu 10 Tage dauern kann. Mein Konto ist bereits verifiziert und die erste Zahlung lief reibungslos. Diese künstliche Verzögerung von 10 Tagen für ein einfaches Selfie ist unfair. Ich bitte um Hilfe, damit mein Geld freigegeben wird.

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Dear zaintrt18,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

"Update: On Wednesday, the casino marked my withdrawal as Approved/Processed. However, on Thursday, they suddenly canceled the withdrawal entirely without my permission. My account is fully verified and my ID-Selfie was accepted. They are intentionally withholding my funds.

Dear zaintrt18,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Casino Guru Team,

Thank you for your message. No, unfortunately I haven't received my money yet.

The casino continues to play for time and uses unfair delaying tactics.

The current status:

My documents (including the required ID selfie as a PDF) were officially marked as 'Accepted' by the casino on Wednesday, September 23rd. My account is therefore 100% fully verified.

Nevertheless, the casino suddenly cancelled my payout of over 500 EUR afterwards and credited the money back to my gaming account (allegedly due to a 'provider error').

I immediately requested another withdrawal via bank transfer (withdrawal ID: 1102354897). The money is currently showing as 'processing' again, and the 'cancel' button is active. The casino is obviously trying to trick me into canceling the withdrawal and gambling away the money.

Since my account is fully verified and the first withdrawal using the exact same bank details last week went smoothly, there is no reason for this suspension. Please make the complaint public and contact Mafia Casino's management.

Best regards,

Zain

Sehr geehrtes Casino Guru Team,

vielen Dank für Ihre Nachricht. Nein, ich habe mein Geld leider noch nicht erhalten.

Das Casino spielt weiterhin auf Zeit und nutzt unfaire Verzögerungstaktiken.

Der aktuelle Stand:

Meine Dokumente (inklusive des geforderten ID-Selfies als PDF) wurden vom Casino am Mittwoch, den 23. September, offiziell als 'Accepted' (Akzeptiert) markiert. Mein Konto ist also zu 100 % vollständig verifiziert.

Trotzdem hat das Casino meine Auszahlung über 500 EUR danach plötzlich wieder storniert und das Geld zurück auf mein Spielkonto gebucht (angeblich wegen eines 'Anbieter-Fehlers').

Ich habe die Auszahlung sofort erneut per Banktransfer (Auszahlungs-ID: 1102354897) beantragt. Das Geld steht aktuell wieder auf 'Verarbeitung' und der 'Cancel'-Button ist aktiv. Das Casino versucht offensichtlich, mich dazu zu bringen, die Auszahlung abzubrechen und das Geld zu verspielen.

Da mein Konto vollständig verifiziert ist und die erste Auszahlung über die exakt gleichen Bankdaten letzte Woche reibungslos funktionierte, gibt es keinen Grund für diese Sperre. Bitte schalten Sie die Beschwerde öffentlich und kontaktieren Sie das Management von Mafia Casino.

Mit freundlichen Grüßen,

Zain

Thank you for the update. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions so I can understand the situation.

• Could you let us know how long your last successful withdrawal took to be processed?
• Have you accumulated your winnings with or without an active bonus?
• Could you please share a screenshot of your withdrawal history directly in this thread?
• Also, please share screenshots of relevant communication with the casino about the withdrawal delays.

Thank you very much in advance for your reply.

Dear zaintrt18,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear zaintrt18,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean