Mafia Casino - Der Antrag des Spielers auf Schließung seines Kontos ist noch nicht bearbeitet.

Hello dear Casino Guru Team

Unfortunately, I'm a gambling addict and have relapsed. I've already been banned from many casinos, but in a moment of weakness, I managed to log in to MafiaCasino on November 14, 2025, and lost about €300. On November 17, 2025, I reacted immediately and requested account closure via live chat. They told me I could only do it by email. I immediately emailed support requesting immediate account closure, but unfortunately, it was unsuccessful. I was still able to play and deposit. On November 24, 2025, I sent a second email, including a photo of my account, requesting immediate closure due to extreme gambling addiction, again without success. Yesterday, I unfortunately lost another €700 because I can't control myself. It would be fantastic if you could help me with closing my account and recovering the lost money. With hopeful regards

Matthias

Hallo liebes Casino Guru Team

Ich bin leider Spielsüchtig und Rückfällig geworden. Ich bin schon bei sehr viele Casinos gesperrt konnte mich aber in einem schachen Moment bei MafiaCasino am 14.11.2025 anmelden und habe dort etwa 300 Euro verspielt . Ich habe am 17.11.2025 sofort reagiert und über den live Chat um Schliessung gebeten dieser sagte mir das ich nur das mail machen könnte. Ich habe soffort den support per mail um die sofortige Schliessung gebeten leider ohne Erfolg. Ich konnte immer noch spielen und Einzahlen . Am 24.11.2025 habe ich das 2.mal per mail mit Foto von meinem Account um sofortige Schliessung des Kontos wegen extremer Spielsucht Aufgefordert wieder leider ohne Erfolg . Ich habe gestern leider auch wieder 700 Euro verloren da ich es leider nicht im Griff habe . Es wäre Mega wenn Sie mir bei der Schliessung und der Rückholung des Verlorenen Geldes helfen könnten. mit hoffnungsfollen Grüssen

Matthias

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear djklopfsensor3532,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mafia Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you tried contacting support after you learned your self-exclusion request wasn't granted?
• Could you please share your self-exclusion requests with me? Please share the information to my email at [email protected].
• Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina