LuckyWins! Casino - Der Rücktritt des Spielers wird abgelehnt.

Hello, I've received my payouts every day for the past few days, albeit with some difficulty! This time, the amount seems to be too high, and the casino keeps rejecting it! I've deactivated the bonus and withdrawn the winnings the normal way, as usual! Please help me with this!

Thank you very much

Thomas

Hallo , habe in den letzten Tagen immer meine Auszahlung erhalten zwar mit Druck aber doch ! Diesmal dürfte der Betrag zu hoch sein und das Casino schmeißt es immer zurück ! Habe Bonus deaktiviert und auf normale Art den Gewinn gemacht wie immer ! Bitte um Hilfe diesbezüglich !

Besten Dank

Thomas

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Leetom,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal?
• Have you received any messages or reasons from the casino regarding the rejection of your withdrawal?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Everything's fine so far! I didn't know you could only withdraw 7500 per week!

Thank you very much

Alles Soweit ok ! Man kann in einer Woche nur 7500 abheben das wusste ich nicht !

Besten Dank

Dear Leetom,

Thank you for your update. I’m glad to hear that the situation has been clarified.

Could you please confirm if I may mark this complaint as resolved in our system?

Thank you in advance for your confirmation.

Dear Leetom,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru