LuckyWave Casino - Die Auszahlung des Spielers verzögert sich.

Hello, can you help me?

I initiated a withdrawal of €2800 on August 22nd, 23rd, 24th, and 27th.

I've been waiting two weeks for my refund. Support keeps repeating, saying to wait 24 hours, they're reviewing it, but without success. Can you help me? I'm really fed up. Support isn't helping.

Guten können sie mir helfen?

Ich habe am 22 August 23,24 27 insgesamt 2800€ Auszahlung gestartet

Ich warte nun 2 Wochen auf mein Geld support wiederholt sich und sagt warten sie 24h wir überprüft aber ohne erfolg können sie mir helfen ich habe echt keine Lust mehr. Der support hilft nicht.

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Dear Vss222,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re facing with your withdrawal, and I completely understand how concerning this situation must be for you.

Unfortunately, we have received numerous complaints regarding delayed withdrawals from this particular gambling establishment. Despite our repeated attempts to engage with the casino and seek resolutions for affected players, they have chosen to adopt a No-Reaction Policy, meaning they do not respond to our mediation efforts.

I can only imagine how frustrating it must be to wait for your winnings without any clear updates. I sincerely hope that the casino will process your payment soon. In the meantime, could you please forward a screenshot of your withdrawal request to veronika.f@casino.guru? This will help us document your case more thoroughly.

Thank you for your cooperation. I appreciate your patience and will do my best to assist you.

Best regards,

Veronika

Thank you very much for the answer. On the right side you can see the payout and the date.

Does that mean they can't help me, or is there no way? 🙁

Thanks

vali

Viel dank fü die Antwort ihr an der rechten Seite sehen sie die auszhalung und das Datum.

Heißt das sie mir nicht helfen können oder gibt es keine Möglichkeit ? 🙁

Danke

vali

Could you please confirm whether you have sent me any emails containing screenshots of your withdrawal requests? I have not received any messages from you regarding this matter yet. The screenshots of your withdrawal requests will help us document your case more thoroughly.

Please note that, unfortunately, we will not be able to assist you further with this complaint, as the casino refuses to cooperate with us in the complaint resolution process.

Dear Vss222,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru