LuckyHour Casino - Spieler hat Probleme mit verzögerter Auszahlung.

Hello, I have been trying to withdraw my money from this casino for several weeks or months.

But they keep putting me off.

Hallo, ich versuche seit mehreren Wochen bzw Monaten bei diesem Casino mein Geld auszuzahlen.

Aber sie vertrösten mich ständig.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

Have you made any successful withdrawals from this casino before?

Could you please specify when exactly you submitted the withdrawal request this complaint is about?

What types of games did you play?

Did you play with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, I completed the KYC a long time ago.

I have never received a payout there.

I tried to make a withdrawal about two months ago. However, I cancelled it and tried again.

I keep getting emails telling me to wait. They say the finance team processes requests daily.

I don't think anyone at this casino ever gets their winnings paid out.

I won the money without an active bonus and played All Lucky Clovers 100.

Hallo das KYC habe ich schon lange erledigt.

Ich habe dort noch nie eine Auszahlung erhalten.

Ich habe vor ca 2 Monaten schon versucht eine Auszahlung zu machen. Habe sie dann aber mal abgebrochen und neu versucht.

Per Email bekomme ich ständig die Antwort das ich warten soll. Das Finanzteam würde die Anfragen täglich bearbeiten.

Ich glaube bei diesem Casino bekommt aber niemand seine Gewinne Ausgezahlt.

Ich habe das Geld ohne aktivem Bonus gewonnen gehabt und habe All Lucky Clovers 100 gespielt.

Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment at [email protected], or post screenshots here. Also, kindly send me a screenshot of your transaction history, showing the pending withdrawal requests as well. Thank you for your patience and cooperation.