LuckyDays Casino - Die Gewinnauszahlung an den Spieler verzögert sich.

Ladies and Gentlemen

I'm having problems with the casino over €460.00! No one has responded to me via chat since Sunday! Yesterday, I contacted Responsible Gaming, and they initially told me they were only responsible for account suspensions! Since the chat still isn't working today, I tried again, and they informed me that the money was transferred today. However, I don't see it in my account!! Regarding the €160.00: I played, won, and the balance wasn't displayed. I took a screenshot twice and sent it, but I'm just being given the runaround!! I've documented everything! Today, they said the German-language chat would open at 10:00 AM – that's not true, and it's been the same story ever since. Please help!! I've documented everything!! 🙏🏼 Thank you! Best regards

Sehr geehrte Damen und Herren,

ich habe mit dem Casino wegen € 460,00 Probleme! Seit Sonntag meldet sich über den Chat keiner mehr bei mir! Ich habe gestern dann an responsible Gamkng geschrieben und dort wurde mir zuerst mitgeteilt, dass sie nur für die Sperre zuständig sind! Da der Chat auch heute noch nicht funktioniert, habe ich es wieder dort versucht und es wurde mir mitgeteilt, dass das Geld heute überwiesen wurde . Ich sehe es jedoch in meinem Account nicht!! Wegen den € 160,00: ich habe gespielt, gewonnen und das Guthaben wurde : x nicht angezeigt . Das 2 x habe ich dann einen Screenshot gemacht und auch gesendet und ich werde diesbezüglich nur vertröstet!! Ich habe alles dokumentiert! Heute hieß es, dass ab 10.00 Uhr der deutschsprachige Chat eröffnet wird - es stimmt nicht und immer so weiter . Bitte um Hilfe!! Ich habe alles dokumentiert!! 🙏🏼 Danke! Lg

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Dear Ursi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center