Lucky7even Casino - Die Gewinne des Spielers wurden eingezogen.

Hello, I deposited €45 with a 300% bonus. After successful wagering, I won €2000.22 and had it ready for withdrawal. However, my balance was reduced to €450. I was told that the 300% bonus has a maximum cashout of 10x the deposit. I specifically read the terms and conditions beforehand. It states that the 10x maximum cashout applies to bonuses over 300%, not just 300%. That's why I deposited in the first place. This means that this rule applies to bonuses of 301% and above, not 300%. I've attached screenshots of the relevant rule.

Hallo, ich habe 45€ mit einem 300% Bonus eingezahlt. Nach erfolgreichen wagern hab ich 2000.22€ gewonnen und zur Auszahlung bereit gehabt. Mein Guthaben wurde allerdings auf 450€ gekürzt. Mir wurde gesagt, dass der 300% Bonus einen max cashout von 10x der Einzahlung hat. Ich habe die AGBs vorher extra gelesen. Dort steht, dass der max cashout bei 10x Einzahlung bei über 300% Bonis ist. Also nicht ab 300%. Deshalb habe ich überhaupt eingezahlt. Das heißt für mich das ab einem Bonus von 301% diese Regel gilt und nicht bei 300%. Screenshots der Regel habe ich beigefügt.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky7even Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Would you be able to share with me the promotional materials available to you for the particular bonus you accepted and played?
• Have you contacted the casino and confronted them with the error in applying the win limit?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas