Lucky7even Casino - Die Gewinne des Spielers wurden reduziert und Auszahlungen storniert.

Hello CasinoGuru,

I need your help regarding Lucky7even Casino.

On November 28, 2025, I received a 500% deposit bonus for Black Friday.

I deposited €100 using the bonus code BLACK500 mentioned in the email.

Bonus terms and conditions:

Sales requirement: 40x

Maximum winnings: 50x the deposited amount

This means that with my €100 deposit, the maximum permissible profit is €5,000.

I fulfilled the bonus conditions and subsequently had a credit balance of €3,000.

I then submitted two withdrawal requests for €1,000 each. I initially left the remaining €1,000 in the account.

Shortly afterwards, however, I received the news that my winnings had been reduced from €3000 to €1000 due to the maximum winnings limit.

I explained to support several times that, according to the official bonus terms and conditions, my maximum winnings should be €5,000. Despite this, the casino stuck to its decision.

The account contains

One of my two withdrawals of €1,000 was cancelled without explanation.

I now have the outstanding €1,000. The other €1,000 has been cancelled, and the remaining €1,000 that was still in my player account has vanished without a trace.

My account currently shows only €1,000 in outstanding payouts.

I followed all the rules, including the maximum allowed stake.

I am attaching screenshots that substantiate my claims.

Could you please help me resolve this case?

Thank you in advance!

Hallo CasinoGuru,

ich benötige bitte eure Hilfe bezüglich Lucky7even Casino.

Am 28. November 2025 erhielt ich zum Black Friday einen 500% Einzahlungsbonus.

Ich habe 100 € eingezahlt und dabei den in der E-Mail genannten Bonuscode BLACK500 verwendet.

Bonusbedingungen:

Umsatzanforderung: 40x

Maximaler Gewinn: 50× des eingezahlten Betrags

Das bedeutet bei meiner 100 € Einzahlung einen maximal zulässigen Gewinn von 5.000 €.

Ich habe die Bonusbedingungen erfüllt und hatte anschließend 3.000 € Guthaben.

Daraufhin stellte ich zwei Auszahlungsanträge à 1.000 €. Die verbleibenden 1.000 € ließ ich zunächst auf dem Konto.

Kurz darauf erhielt ich jedoch die Nachricht, dass meine Gewinne aufgrund des Maximalgewinnlimits von 3000€ runter auf 1.000 € gekürzt wurden.

Ich habe dem Support mehrfach erklärt, dass laut den offiziellen Bonusbedingungen mein maximaler Gewinn 5.000 € betragen dürfte. Trotzdem blieb das Casino bei seiner Entscheidung.

Im Konto sind

Eine meiner beiden Auszahlungen über 1.000 € wurde ohne Begründung storniert.

Habe jetzt die ausstehenden 1.000 €, Die andere 1000€ ist storniert und die restlichen 1000 € die sich noch auf meinem Spielerkonto befanden, sind spurlos verschwunden.

Auf meinem Konto sehe ich aktuell nur noch 1.000 € ausstehende Auszahlung.

Ich habe mich an alle Regeln gehalten, einschließlich des maximal erlaubten Einsatzes.

Ich füge Screenshots bei, die meine Angaben belegen.

Könnt ihr mir bitte helfen, diesen Fall zu klären?

Vielen Dank im Voraus!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear mete121212,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Lucky7even Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please share the email with the bonus offer you have received? The screenshot you have provided has arrived blurry and unreadable. My email is [email protected].
• How long have you been a player at this casino?
• Have you had any successful withdrawals with this casino, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear mete121212,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru