Lucky7even Casino - Das Konto des Spielers wurde geschlossen und die Gewinne konfisziert.

The casino refuses to pay me my winnings of over 1400 euros because I deposited through my husband's account, which is a joint account.

The player account was deleted.

Casino weigert sich mir meinen Gewinn über 1400 Euro auszuzahlen da ich über das konto meines Mannes eingezahlt habe da es eingemeinsamnes konto ist.

Spielerkinto wurde gelöscht

Hello Petraj,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky7even Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Why did you deposit with your husbands card?
• When was the last time you spoke to the casino and what was it about?

Please note that using a 3rd party deposit is strictly forbidden and the casino has right to confiscate any winnings generated and block the player's account.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I explained to the casino that we have one account with two account numbers and that everyone has access to both account numbers. Since my husband had more money available at the time, I allowed myself to take the stake from the account, since I am allowed to do so.

I last communicated with the casino yesterday and tried to explain that it is an account through which my husband and I can make payments

Ich habe dem casino erklärt das wir ein Konto mit 2 kontonummern haben und jeder Zugriff auf beiden kontonummern hat.da mein Mann in dem Moment mehr Geld zur Verfügung hatte habe ich mir erlaubt den spieleinsatz von dem Konto zu nehmen,da ich das ja darf.

Ich habe gestern zuletzt mit dem casino kommuniziert und versucht zu erklären das es ein Konto ist worüber ich und mein Mann Zahlungen tätigen können

Hello Petraj,

Even if it was a joint account, you seemingly used your husband's account.

Unfortunately, it is strictly forbidden to use any 3rd party method and you can always only deposit with your own funds.

Is there anything else we can assist you with?

Regards,

Nick

Dear Petraj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I explained to the casino that we have one account with two account numbers and that everyone has access to both account numbers. Since my husband had more money available at the time, I allowed myself to take the stake from the account, since I am allowed to do so.

I last communicated with the casino yesterday and tried to explain that it is an account through which my husband and I can make payments

Ich habe dem casino erklärt das wir ein Konto mit 2 kontonummern haben und jeder Zugriff auf beiden kontonummern hat.da mein Mann in dem Moment mehr Geld zur Verfügung hatte habe ich mir erlaubt den spieleinsatz von dem Konto zu nehmen,da ich das ja darf.

Ich habe gestern zuletzt mit dem casino kommuniziert und versucht zu erklären das es ein Konto ist worüber ich und mein Mann Zahlungen tätigen können

Dear Petraj,Dear Petraj,

Thank you for reaching out. While I fully understand that you may use your husband’s funds in other circumstances, please note that this is strictly prohibited in online casinos. Using anyone else’s payment method or funds for deposits violates the terms and conditions of every casino.

Unfortunately, the casino acted within its rights to confiscate any winnings generated from that deposit. While your husband may request a refund of the deposit, no further action can be taken regarding your complaint.

As such, we are now forced to close the complaint due to the breach of the casino's terms and conditions.

Please keep in mind for future deposits at any online casino to always use only your own payment method and funds to avoid similar issues.

Best regards,

Nick