Lucky Hunter Casino - Der Spieler hat Probleme bei der Verifizierung einer virtuellen Karte.

Hello everyone,

The casino is refusing to pay me out because I cannot take a photo of the credit card I used to deposit.

However, it is a virtual credit card!

What else can I do?

Thank you in advance.

Regards, Stephan

Hallo zusammen,

das Casino verweigert mir die Auszahlung, weil ich kein Foto von meiner Kreditkarte machen kann, mit der ich eingezahlt habe.

Es handelt sich jedoch um eine virtuelle Kreditkarte!

Was kann ich noch tun?

Vielen Dank im voraus

Mfg Stephan

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear stephanwiduch12,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help us investigate and expedite the process, could you please provide the following details:

• Do I understand correctly that verifying the deposit method seems to be the only issue?
• Have you provided any other documents to verify your identity and have they all been approved?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina

Hey.

Yes, that's right, the only problem is verifying the deposit method, since it's a virtual credit card.

Yes, I have uploaded all other documents/proofs and they have been accepted.

Greetings

Stephan

Hey.

Ja richtig, das einzige Problem ist die Überprüfung der Einzahlungsmethode, da es sich um eine virtuelle Kreditkarte handelt.

Ja, alle anderen Dokumente/ Nachweise habe ich hochgeladen und diese wurden akzeptiert.

Grüße

Stephan