Lucky Circus Casino - Die Gewinnauszahlung an den Spieler verzögert sich.

Hello Casino Guru

I am contacting you because my payout from Lucky Circus is delayed for no apparent reason.

Total amount of the payout

€10,700 (divided into 4 applications)

From each

2x4000 1x 2000 (20.9.26)

1x 700 ( 22.9.26)

Live support is no longer available and is not working on the site.

You also receive no reply via email, and no confirmation that a payment has been made.

My account has been verified for a long time.

I also have Ringmeister VIP status. I always received my payouts within 24 hours, and then suddenly nothing.

I urgently request your help to find something out.

Because it's not a small summer.

Hallo Casino Guru

Ich wende mich an euch da meine Auszahlung sich bei lucky circus ohne ersitlichen grund verzögert .

Gesamtbetrag der Auzahlung

10700€ (aufgeteilt in 4 Anträgen

Von jeweils

2x4000 1x 2000 (20.9.26)

1x 700 ( 22.9.26)

Der LiveSupport ist nicht mehr verfügbar und funktioniert nicht auf der Seite.

Über Email bekommt man ebenfalls keine Rückantwort.und keine Bestätigung das man eine auszahlung getätigt hat .

Mein Konto ist seit langem verifiziert.

Ebenfalls mit dem Vip Status Ringmeister . Habe meine auszahlung immer innerhalb von 24 std erhalten und aufeinmal nichts mehr .

Ich bitte darum dringends um eure mit Hilfe etwas heraus zu finden .

Da es sich nicht um eine kleine summer handelt .

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Stay safe.

Dear Cyrex,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Quick update.

I got through to Lucky Circus' live support. It seems to be working again.

They informed me that luckycircus.com was experiencing a technical problem. Unfortunately, they also had to tell me that payouts may be delayed due to this technical error.

I would still like to keep this complaint open even though I have already received a small response.

Kurzes Update.

Habe den live Support bei lucky circus erreicht. Der funktioniert anscheinend wieder.

Und zwar haben die mir mit geteilt das luckycircus.com ein technisches problem hatten. Leider mussten die mir mitteilen das sich die Auszahlungen noch etwas verspätet können durch den technischen Fehler.

Ich würde trotzdem diese Beschwerde noch gerne offenhalten auch wenn ich schon eine kleine Antwort bekam

I am happy to hear that live support is available again and you finally receive an update regarding the withdrawal delays.

Please provide an update in a week on whether any payouts have been processed. If, in a week, no payouts have been processed, please provide screenshots of your communication with the casino regarding withdrawal delays.

Could you also let me know which payment method you chose to withdraw your winnings? Was it the same one you used with your previous successful withdrawals?

We look forward to hearing from you.

Yes, it's always the same payment method.

(Instant bank transfer)

Ja es ist immer die selbe Zahlungsmethode .

(Sofortüberweisung )

So by now I had reached €12,300.

I just received a payment of €4,300.

The remaining €8000 (2 x €4000) were cancelled.

I have now paid this out again in 4 x €2000.

Also inzwischen war ich bei 12.300€

Mir wurden gerade 4.300€ausgezahlt .

Die restlichen 8000€ 2x 4000€ wurden aber stoniert.

Diese habe ich nun erneut in 4x 2000€ in auszahlung gegeben .

Lucky Circus has a payout limit of 2500 per week, therefore it was cancelled; the money will now come in bit by bit.

Lucky circus hat ein auzahlungslimit von 2500 die woche deshalb wurde es stoniert das geld kommt nun stück für stück

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Cyrex,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean