Librabet Casino - Das Spielerkonto wurde geschlossen.

On March 23rd I withdraw 260 euros.

March 26th I withdraw 500 euros

After 10 days of contact without resolving anything and without seeing any money, they closed my account, saying however that they would have made the withdrawals.

Today I received an email stating that the €500 withdrawal from March 26th has been cancelled, but I can no longer access the funds because my account is blocked.

They don't respond to emails and live chat is no longer accessible.

23 marzo metto in prelievo 260 euro

26 marzo metto in prelievo 500 euro

Dopo 10 giorni di contatti senza risolvere niente e senza vedere soldi mi chiudono il conto dicendo comunque che avrebbero erogato i prelievi

Oggi mi viene mandata un email dove il prelievo di 500 euro del 26 marzo è stato annullato ma non posso comunque più accedere ai fondi avendo il conto bloccato.

Non rispondono alle email e la live chat non è più accessibile

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dorodomo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina