Leon Casino - Der Spieler kann seine Gewinne nicht abheben.

Several times I tried to withdraw funds from the account and several times I was denied and they don't know how to give an answer. I sent several emails to try to solve my problem, the only thing they can tell me is that the survey takes 2 to 4 days. While on the website it indicates that in the next hour it is already possible to have the money.

To make a deposit it's quick now withdraw it's them. bad experience

Por várias vezes tentei levantar os fundos da conta e várias vezes foi me negado e não me sabem dar uma resposta. Mandei vários emails para tentar resolverem o meu problema , a única coisa que me conseguem dizer é que o levantamento demora de 2 a 4 dias. Enquanto no próprio site indica que na hora seguinte ja é possível ter o dinheiro.

Para fazer um depósito é rápido agora levantar é que são elas. Péssima experiência

Dear Irina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Irina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.