Lemon Casino - Die Einzahlung des Spielers wurde storniert.

Hello. I deposited €60 into this casino at 9 a.m. this morning. This amount was not credited to my account; instead, it was marked as canceled in the system. I wrote to the casino about this, but they just put me off and said they would pass it on.

Now I'm afraid that I won't get this amount back.

I am enclosing a screenshot of the deposit and a screenshot of the account.

Best regards

Jana G

Hallo . Ich habe heute Morgen um 9 Uhr 60€ auf dieses Casino eingezahlt. Dieser Betrag wurde mir nicht auf meinem Account gutgeschrieben, sondern im System als annulliert gekennzeichnet. Ich habe das Casino dies bezüglich angeschrieben, jedoch wurde ich nur vertröstet und sie sagten sie geben es weiter.

nun habe ich Angst dass ich diesen Betrag nicht mehr zurück überwiesen bekomme.

anbei sende ich Ihnen einen Screenshot von der Einzahlung und einen Screenshot von dem Account .

viele Grüße

Jana G

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Dominika

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Dominika