Legiano Casino - Die Auszahlungen der Spieler verzögern sich.

Good day,

My current balance on Legiano is €18,700 - €1,300 of which is currently being paid out.

On February 1st, 2nd, and 3rd, I requested €500 each day (daily maximum). Since the payouts aren't progressing as expected, I cancelled the payout for February 3rd yesterday and requested only €300 (February 16th). Therefore, I currently have the following payouts pending:

February 1st: €500 // February 2nd: €500 // February 16th: €300. - I've only had good experiences at the casino so far and have deposited and withdrawn a lot... but now I'm starting to get the runaround. My account has no pending verifications or anything like that.

Guten Tag,

mein aktuelles Guthaben auf Legiano beträgt 18.700€ - 1300€ davon befinden sich aktuell in der Auszahlung.

Am 01.02. / 02.02. und 03.02. habe ich jeweils 500€ beantragt (Tagesmaximum). Da es mit der Auszahlung irgendwie nicht voran geht habe ich gestern die Auszahlung vom 03.02. mal abgebrochen und mal nur 300€ beantragt (16.02.) - Somit habe ich momentan folgende Auszahlungen am laufen:

01.02. 500€ // 02.02. 500€ // 16.02. 300€. - Ich habe bis jetzt nur gute Erfahrung im Casino gemacht und schon viel eingezahlt und viel ausgezahlt... aber jetzt fängt es an, dass ich als vertröstet werde. Mein Konto hat keine ausstehenden Verifizierungen o.ä.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you are currently trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• When was the last time you received a payout from this casino, and how long did it take for the casino to process it?
• What reasons did the casino customer support provide for the delay in processing your withdrawal requests?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hi, I was playing slots and won €10,000 on Book of Ra with a €2 bet. I won the other €10,000 through various live casino activities, including blackjack and roulette.

All without bonus.

The last payment was on February 3rd – that was a payment request from January 27th… it took a week. That was okay with me. Nothing has happened since.

The reason given is always the same… many applications at the moment… and they have forwarded it to the finance department as a high priority….

Hallo, ich habe slots gespielt und hab da bei Book of ra 10000€ gewonnen auf 2€ Einsatz. Die anderen 10000 habe ich über diverse Live Casino Aktivität erspielt. Blackjack und Roulette.

alles ohne Bonus.

letzte Auszahlung war am 03.02. - das war ein auszahlungsantrag vom 27.01… das hatte eine Woche gedauert. War ok für mich. Seit dem passiert nichts mehr.

Begründung ist immer das selbe… viele Anträge momentan… und die haben es als hohe Priorität weitergeleitet an die Finanzabteilung….

They've now requested verification... so it's moving forward... I think we should wait a little longer. There's movement... that's very positive.

Thanks!

VG

Justin

Die haben nun eine Verifizierung angefragt... es geht also weiter... ich denke wir sollten noch ein bisschen Warten. Es gibt Bewegungen... das ist sehr positiv.

Danke!

VG

Justin

Verification was completed very quickly and a €500 withdrawal was processed immediately. Things seem to be moving forward now.

For now, everything is back to normal.

Verifizierung wurde sehr schnell abgeschlossen und eine 500€ Auszahlung wurde auch direkt bearbeitet. Scheint nun voranzugehen.

vorerst ist wieder alles in Ordnung.

Hello JustinMcQuaja,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Today I received the payment from February 16th (€300) as well as two payments of €500 each from February 20th and 21st... I immediately requested another €500 payment... which I will also do tomorrow and the day after... progress is being made, just much slower than expected. We'll see. I'll keep you updated.

VG

Justin

Heute habe ich die Auszahlung vom 16.02. (300€) sowie 2x 500€ vom 20.02. und 21.02. erhalten... habe direkt wieder eine 500€ Auszahlung beantragt... was ich morgen und übermorgen auch machen werden... es geht vorran, nur westenlich langsamer als gedacht. Mal schauen. Ich halte euch auf dem laufenden.

VG

Justin

I'm glad to hear that your account has been verified and that you are now receiving your winnings. Could you please specify how many pending withdrawal requests are currently in your account, and when exactly you submitted them?

Dear JustinMcQuaja,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru