Kyngs Casino - Die Einzahlung des Spielers verzögert sich.

I deposited €20 into the casino and it hasn't been credited. It definitely went from my bank account and was transferred to the casino, but they're telling me the money never arrived. It's not a lot of money, but I don't have money to throw away. The casino is King's Casino.

Habe 20 Euro im Casino eingezahlt und es wurde nicht gut geschrieben.Es ist definitiv von meinem Bankkonto abgegangen und wurde zum Casino überwiesen und die im Casino sagen mir das Geld ist da niemals angekommen es ist nicht viel Geld aber zu verschenken habe ich auch nichts das Casino ist das kyngs casino

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Dear Juljen1610,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Petra

Dear Juljen1610,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru