Klub28 Casino - Der Spieler behauptet, dass sich die Auszahlung verzögert.

Payments haven't been made since January 2nd. Support isn't responding. Verification completed.

Деньги не выплачивают со второго января . Поддержка не отвечает . Верефикация пройдена

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear RulyaMayami,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The account is verified and the withdrawal is approved, but they are not withdrawing

Аккаунт верефицирован и вывод одобрен , но не выводят

Dear RulyaMayami,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello. No. I haven't received it.

Здравствуйте . Нет . Не получила(

Dear ${userName}, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Thank you,

Karla

Have you had any successful withdrawals before? - No

Please confirm that you have successfully completed KYC verification. - Yes. I have.

Did you receive your winnings with or without an active bonus? The bonus has already been wagered.

У вас раньше были успешные снятия средств? - Не было

Пожалуйста, подтвердите, что вы успешно прошли верификацию KYC. - Да . Прошла

Вы получили свой выигрыш с активным бонусом или без него? Бонус был отыгран уже

Hello RulyaMayami,

Thank you for the information provided so far.

To help us move forward, could you please confirm the following:

• The exact date when the withdrawal request for XRP 240 was submitted
• The payment method / wallet address used for this withdrawal
• Whether the casino has provided any reason at all for the delay, even briefly (for example via chat or email)
• Did you use sportbetting bonus?

Once we have this information, we will be able to proceed with the next steps more efficiently.

Thank you for your cooperation.

Karla