Kingmaker Casino - Die Rücknahme des Spielers hat sich erneut verzögert.

I requested the withdrawal on October 29, 2025, so I've been waiting for over five weeks now. Four weeks ago, they suddenly asked for KYC (Know Your Customer) verification, so I sent everything they requested. Last week, I received confirmation that everything was verified and I would receive my money soon. Now they're demanding the same documents again! Please, dear Casino Guru team, help me get my money back. I've already lost several thousand francs here, and they can't even pay out this ridiculous amount. That can't be right! I can't recommend this casino to anyone. Attached is proof that they verified my documents. And now they want the same document again! The support is useless; I don't think there are even any real employees there. I can't reach anyone by email, just constant empty promises and assurances that I'll get my money soon. I'm starting to think I've fallen for a scam.

Ich habe die Auszahlung schon am 29.10.2025 beantragt also warte jetzt über 5 wochen vor 4 Wochen hiess es plötzlich KYC da hab ich alles gesendet was die haben wollen und letzt woche kam die Bestätigung das alles bestätigt ist und ich mein geld bald erhalten werde und jetzt verlangen die wieder Dokumente die gleiche Dokumente bitte liebes casino guru team hilft mir an mein geld zu kommen ich have hier schon mehrere tausend franken verloren und diesen lächerlichen betrag können die mir nicht auszahlen das kann und darf nicht sein kann dieses casino keinen empfehlen im Anhang der beweis dass sie mir die Dokumente bestätigt haben. Und jetzt das gleiche dokument nochmals haben wollen der support ist für nichts glaub sind nichtmal echte Mitarbeiter dahunter und per mail erreiche ich garnichts nur die ganze Zeit vertröstung und zusagen dass uch mein geld bald bekomme glaube solangsam bin auf ein scam reingefallen

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the casino requested the exact same document for the additional verification, or have there been any changes—for example in the timeframe, payment methods used, or any other details necessary for your transaction history?
• Which additional documents have you been asked to provide again?
• Has the casino explained what the document should include to be acceptable for verification?
• What types of games did you play at this casino?
• Which payment method did you use to deposit money into this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika