Kingmaker Casino - Die Auszahlung des Spielers verzögert sich.

I tried sending an email twice to two different email addresses, but both times I received a bounce-back message saying they didn't exist. Then I tried a live chat, and she said I had to write it a certain way, which I did. Finally, my last attempt involved the supposed VIP manager "Pete" on Telegram, who told me I should delete my cookies and such. So, one excuse after another.

Ich habe 2 mal versucht eine email zu schreiben an 2 verschiedenen Mails von denen da kommt zurück das es die nicht gibt. Dann habe ich im live Chat geschrieben sie sagte man muss es so und so schreiben auch dies habe ich getan . Dann der allerletzte Versuch war der angebliche vip Manager „Pete" auf Telegramm der sagte ich soll angeblich Cookies und so löschen. Also eine Ausrede nach der anderen

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please explain what specific problem you are experiencing at Kingmaker Casino and what you were asking the casino to do when you contacted its support?
• What does the disputed amount of €15,000 represent, and what outcome are you seeking?
• Could you please forward the emails you attempted to send, the delivery failure notifications, and your relevant conversations with live chat and the Telegram contact to veronika.f@casino.guru? Please include complaint ID 239369 in the subject line.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I replied by email.

Ich habe per Mail geantwortet

Why am I not receiving a reply?

Wieso erhalte ich keine Antwort

???

Dear Sara0303,

Thank you for your emails and screenshots. After reviewing them, I understand that you are requesting reimbursement of approximately €15,000 in gambling losses because Kingmaker Casino does not hold a German gambling licence.

Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casino database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs.

For these reasons, I will close your complaint as rejected. This decision concerns the scope of Casino Guru’s complaint service and does not determine any legal rights you may have.

Thank you for your understanding.

Best regards,

Veronika