Kingmaker Casino - Die Auszahlung an den Spieler verzögert sich

Good day, I won €500 on November 1st, 2026, and requested a withdrawal. Every time I inquire about the payment date, I receive the same standard excuse: a delay due to high demand. It's simply unacceptable that I have to chase after my money. Secondly, I sent an email two days ago requesting a change of address, but this hasn't happened yet. I attached proof of address to the email. Kind regards, Yvonne S***

Guten tag ich habe am 1.11.2026 500€ gewonnen und zur Auszahlung angewiesen jedes Mal wenn ich nach Frage wann mein Geld zur Auszahlung angewiesen wird kommt immer die selbe Standart Ausrede es kommt zur Verzögerung wegen hohen aufkommen es kann einfach nicht sein das man hinter seinen Geld her laufen muss. 2 ich habe eine Email vor 2 Tagen gesendet um darum gebeten meine Adresse zu ändern auch das ist noch nicht passiert ich habe eine meldebescheinigung in der E-Mail hinzugefügt.Liebe Grüße Yvonne S***

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Dear ysiebenhaar,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Okay, thank you very much. I'll be patient a little longer and get back to you. Kind regards.

Ok,vielen Dank ich werde noch etwas geduldig sein.Und mich dann noch mal melden.Liebe Grüße