KingdomCasino.io - Die Auszahlung des Spielers wurde einbehalten.

Unfortunately, I only just saw the negative review of this casino; it's unbelievable what's going on there.

I deposited €25 twice. For the second €25 deposit, I used a 200% bonus, which I fully wagered. My account was then fully verified.

After waiting for two more days, I received a message that my withdrawal had been canceled, claiming I had violated the terms and conditions by playing the game Book of Dead. However, I only played this game after fulfilling the wagering requirements. The casino reduced my €200 balance to my €25 deposit. In my opinion, this is a malicious outrage, with the clear goal of preventing any money from being paid out at our casino. Not even €200. I am therefore requesting assistance.

Habe leider erst jetzt die negative Bewertung dieses Casinos gesehen, ein Wahnsinn was da abgeht.

ich habe 2x 25 euro eingezahlt. Bei der zweiten 25 Euro Einzahlung habe ich einen 200% Bonus genutzt. Diesen habe ich vollständig umgesetzt. Anschliessen wurde mein Konto vollständig verifiziert.

nach nun 2 weiteren Tagen des Wartens bekam ich eine Meldung das meine Auszahlung storniert wurde, das ich gegen die AGBs verstoßen hätte, indem ich das Spiel book of dead gespielt habe. Dieses Spiel habe ich allerdings erst nach Umsetzung des Spiels gespielt. Das Casino hat mein 200 Euro Kontostand auf meine 25 Euro Einzahlung reduziert. In meinen Augen eine boshafte Frechheit, mit dem klaren Ziel : in unserem Casino wird kein Geld ausgezahlt. Nichtmal 200 Euro. Ich bitte also um Hilfe

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with KingdomCasino.io.

Please allow me to ask you a few questions so I can better understand the situation.

• Did the casino respond to your counterargument at any point? If so, please share their response with me at tomas@casino.guru
• How did you learn that the wagering of the bonus was already complete? Was there any pop-up or notification?

Thank you very much in advance for your reply.

Best regards,

Tomas

Unfortunately, I didn't receive any information, only an email confirming that my account was fully verified. The game I then played wasn't blocked or anything. It's truly hard to understand how a casino like this is even allowed to remain open; it's all just flimsy excuses to avoid paying out a small amount of €200. And I'm clearly not alone in this.

Ich habe leider keine Infos bekommen, nur eine Mail das mein Konto vollständig verifiziert ist. Das Spiel was ich dann gespielt habe, war auch nicht gesperrt oder sonstiges. Es ist wirklich schwer zu begreifen, dass so ein Casino überhaupt noch geöffnet sein darf, alles fadenscheinige Ausreden, damit die einen kleinen Betrag von 200 Euro nicht auszahlen müssen. Und ich bin ja ganz offensichtlich nicht alleine damit.

Dear Kingeckrim,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Tomas

Thank you so much, I appreciate it. The casino has now blocked me too, so I can no longer log in. The bad rating is no coincidence.

Vielen Dank ich weiß das zu schätzen, mittlerweile hat mich das Casino auch „blockiert" ich kann mich also nicht mehr einloggen. Nicht umsonst kommt die schlechte Bewertung.

Hello there,

Thank you Kingeckrim for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask KingdomCasino.io for their help in resolving this complaint. We would like to know why the player's account was blocked and their winnings confiscated.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Kingeckrim,

I have tried to contact the casino repeatedly but have had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. I would recommend you contact the Anjouan Gaming Authority and submit a complaint to them through the validator on the casino website; however, the casino does not display its validator, most likely in an attempt to prevent players from escalating their complaints further. I am sorry I could not be of more help on this occasion.

Best regards,

Peter