King's Chip Casino - Das Spielerkonto wurde geschlossen.

Hello, a few days ago I deposited money into the aforementioned casino and wagered my bonus into real money. I verified my account and requested a €5,000 withdrawal. For days it has been showing as "processing." Today I wanted to check the withdrawal status and was able to log in. I contacted support but unfortunately haven't received a response. I don't have any other accounts with this casino. Can you help me?

Hallo, ich habe vor ein Paar Tagen Geld bei dem genannten Casino Geld eingezahlt und meinen Bonus in Echtgeld erspielt und umgesetzt. Habe meinen Konto verifiziert und 5000€ Auszahlung angefordert. Seit Tagen stand dort in Bearbeitung. Heute wollte ich den Status der Auszahlung kontrollieren und ich konnte mich einloggen. Ich habe den support angeschrieben aber leider keine Antwort erhalten. Ich habe keine weiteren Konten bei diesen Casino. Können sie mir behilflich sein?

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?
• When exactly did you create your casino account, and when was it closed?

Thank you in advance for your reply.

Best regards,

Kristina

Hello Kristina,

I only played on slot machines.

I converted my bonus to real money, or rather, wagered it, and increased my real money balance to €8500, from which I requested a withdrawal of €5000. I contacted support and a VIP manager named "Amber" but received no response.

My account is active again, so I can log in. The payout is still listed as "In Process".

My account is about two weeks old. That was my first deposit at Kingschip Casino.

Hallo Kristina,

Ich habe nur an Spielautomaten gespielt.

Ich habe mein Bonus auf Echtgeld erspielt oder besser gesagt gewagert und habe mit mein Echtgeld die Summe auf 8500€ gebracht und davon 5000€ als Azszahlung angefordert. Ich habe den Support und einen VIP Manager namens "Amber" angeschrieben aber keine Antwort erhalten.

Mein Konto ist wieder Aktiv, also ich kann mich einloggen. Die Auszahlung steht auch immernoch unter " In bearbeitung drinne".

Mein Konto ist ungefähr 2 Wochen alt. Das war meine erste Einzahlung bei Kingschip Casino.

Dear Fufitar,

I sincerely apologize for the inconvenience, but we have unfortunately reached a stage where we are unable to proceed with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 10+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for King's Chip Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from King's Chip Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.