King's Chip Casino - Das Spielerkonto wurde geschlossen.

Hello, a few days ago I deposited money into the aforementioned casino and wagered my bonus into real money. I verified my account and requested a €5,000 withdrawal. For days it has been showing as "processing." Today I wanted to check the withdrawal status and was able to log in. I contacted support but unfortunately haven't received a response. I don't have any other accounts with this casino. Can you help me?

Hallo, ich habe vor ein Paar Tagen Geld bei dem genannten Casino Geld eingezahlt und meinen Bonus in Echtgeld erspielt und umgesetzt. Habe meinen Konto verifiziert und 5000€ Auszahlung angefordert. Seit Tagen stand dort in Bearbeitung. Heute wollte ich den Status der Auszahlung kontrollieren und ich konnte mich einloggen. Ich habe den support angeschrieben aber leider keine Antwort erhalten. Ich habe keine weiteren Konten bei diesen Casino. Können sie mir behilflich sein?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?
• When exactly did you create your casino account, and when was it closed?

Thank you in advance for your reply.

Best regards,

Kristina