Karamba Casino - Das Spielerkonto wurde aufgrund eines Verdachts gesperrt.

My gaming account was locked because they suspect fraudulent activity.

The truth is that I haven't played dishonestly.

I would have liked to withdraw the money, but I was waiting for my bank statement to be processed (address for verification of information)

Then suddenly my account was locked.

I demand to get my money into my bank account.

Peli tilini lukittiin koska he epäilevät vilpillistä toimintaa.

Totuus on etten ole pelannut vilpillisesti.

Olisin halunnut kotiuttaa rahat, mutta odotin että tiliotteeni käsitellään (osoite tietojen varmentamiseksi)

Sitten yhtäkkiä tilini lukittiin.

Vaadin saada rahani pankkitilille.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play at this casino to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without using a bonus?
• Has your account been permanently closed, or has it only been temporarily suspended until you complete the verification process?
• Which documents have you submitted to the casino for the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello!

The exact amount involved is €479.

I played slot machines.

Winnings do not come from bonuses.

They opened my casino account and admitted their mistake, but I still haven't received the money I withdrew yesterday.

Kyc authentication has been successfully completed.

I have told them that I will only withdraw my complaint here when the money is actually in my bank account.

Hei!

Tarkka summa mistä on kyse on 479€

Pelasin kolikkopelejä.

Voitot eivät ole peräisin bonuksista.

He avasivat casino tilini ja myönsivät virheensä, mutta en ole vielä saanut eilen kotiuttamia rahojani.

Kyc todennus on hyväksytysti tehty.

Olen kertonut heille että perun valitukseni tänne vasta kun rahat oikeasti ovat pankki tililläni.

I am glad to hear that your account was eventually verified and that you were able to submit a withdrawal request.

Could you please let me know what the current status of your withdrawal request is? Is it still pending, or has it been processed by the casino?

Dear Hannawe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru