Joo Casino - Die Gewinne des Spielers wurden konfisziert und das Konto gesperrt.

They did not pay out my winnings but simply deleted them because I had deposited from the joint account paysafe, sent all documents and everything was approved, but still no payout, now the account is completely blocked and there is no answer or reaction anymore

Sie haben mir meine Gewinne nicht ausbezahlt sondern einfach gelöscht weil ich von dem gemeinsamen Konto paysafe eingezahlt habe alle Unterlagen hingeschickt und würde auch alles genehmigt Auszahlung trotzdem nicht nun ist das konto komplett gesperrt und keine Antwort und Reaktion mehr

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Joo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise who are the beneficiaries of the bank account you used to deposit with?
• Have you deposited using a bank transfer or a card issued in your name?
• What documents have you submitted to verify the ownership of the payment method used?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the allegations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Dear Lennyspapa12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru