Joo Casino - Der Spieler hat mit Problemen bei verspäteten Auszahlungen zu kämpfen.

Dear Sir or Madam, I have a problem with Casino Joo! They're demanding impossible things from me...it's about a withdrawal of €480 (deposit of €150). My account was verified, but then they asked me for a selfie with my elbow visible. I uploaded it, and then they wanted me to request a bank statement... even though I have a bank statement, as well as the deposit receipt. It's quite obvious that this casino isn't interested in paying out its customers' winnings. I advise every player to stay away from this casino!!!

Sehr geehrte Damen und Herren, habe ein Problem mit dem Casino Joo! Und zwar werden von mir unmögliche Sachen verlangt...es geht um einen Auszahlungsbetrag von 480 Euro(Einzahlung 150 Euro). Das Konto wurde verifiziert, danach wollte man von mir eine Selfie wo der Ellbogen sichtbar ist. Das wurde von mir hochgeladen, danach wollte man, dass ich ein Kontoauszug von meiner Bank bestelle... obwohl ein Kontoauszug vorhanden ist, genau sowie der Überweisungsbeleg der Einzahlung. Hier ist ganz offensichtlich, dass dieses Casino nicht daran interessiert ist seinen Kunden die Gewinne Auszuzahlen. Rate jedem Spieler von diesem Casino ab!!!

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask a few questions to help clarify your situation:

• Have you provided the casino with both the bank statement and the deposit receipt as requested?
• When exactly did you submit these documents to the casino?
• Have you made sure that your documents include all the personal information necessary to confirm that you are the rightful owner of the bank account and the funds used for depositing?
• When was the last time the casino contacted you regarding the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

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Of course, you received all my documents as PDFs. My account was also verified. Now the casino has even blocked my access.

Natürlich habe Sie alle Unterlagen von mir als PDF erhalten.Mein Konto war auch verifiziert.Jetzt hat das Casino mir sogar den Zugang gesperrt.

And here we go: I just received an email asking me to send a screenshot of my transfer to the casino, which was rejected yesterday because screenshots aren't allowed. So they also received a PDF. But I couldn't upload it anyway, since I can no longer access my account. A complete scam!

Und weiter geht’s, habe gerade eine Email erhalten, dass ich doch bitte einen Screenshot meiner Überweisung an das Casino schicken soll, was gestern abgelehnt wurde, da Screenshots nicht erlaubt sind.Daher haben sie auch eine PDF erhalten.Könnte ich aber sowieso nicht hochladen, da ich nicht mehr auf mein Konto zugreifen kann.Kompletter Betrug!!!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear martintaylor,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika