Jokersino Casino - Der Rückzug des Spielers hat sich verzögert.

Hello, after a few deposits with Klarna and Paysafecard and a successful verification process, Jokersino Casino does not want to pay out my 1000 euros.

I've been a Jokersino customer for years, and only after I won something for the first time did they block me.

I am supposed to have a double account which is not the case

After a long back and forth they verified my account and only then deleted or blocked it

please help!

Hallo, nach ein Paar Einzahlungen mit Klarna und Paysafecard und einem erfolgreichen Verifizierungsprozess will das Jokersino Casino meine 1000 Euro nicht auszahlen.

ich bin jahrelang Kunde bei jokersino und erst seit dem ich zum ersten mal etwas gewonnen habe, haben die mich gesperrt.

Ich soll angeblich einen Doppelaccount haben was nicht der Fall ist

mein Account haben die nach langem hin und her verifiziert und erst dann gelöscht bzw blockiert

bitte um Hilfe!

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?  
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

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Thank you for your patience, and stay safe.

Hello, deposit was made without bonus

I have been a customer in the shop for years and have already registered on sister sites like Seven Casino gxamble etc. but have never won anything.

I usually only play slots and without a bonus.

It can't be that someone has registered using my IP because I'm the only one in the household who plays

Hallo, eingezahlt wurde ohne Bonus

bin schon seit Jahren Kunde in dem Laden und auf schwesterseiten wie Seven Casino gxamble usw usw bereits registriert aber nie etwas gewonnen .

Ich spiele in der Regel immer nur Slots und ohne Bonus.

es kann nicht sein das jemand sich über meine ip registriert hat weil ich der einzige bin im Haushalt der spielt

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

I forwarded everything to mailto:katarina.d@casino.guru

please help

mfg

c************

ich habe alles an mailto:katarina.d@casino.guru weitergeleitet

bitte um hilfe

mfg

c************

???

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Cheetos93,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Jokersino Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

It's outrageous to deposit at these casinos!

Unverschämt einzuzahlen bei diesen Casinos!

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Attila Gorkij