Jettbet Casino - Probleme und Limits des Spielerkontos wurden nicht beachtet.

Hi! I made the mistake of not checking reviews before I started at a new place. The casino is called Jettbet. Started playing on 25/3. Made deposits of several hundred in small deposits of 20-30 euros. Was assigned a "vip manager" quite quickly but had big problems getting verified despite ID, bills, cards, tax office, bank (iban, transactions,) etc. Yes, you get the idea. So getting a withdrawal was basically impossible. The second withdrawal I tried was quite small. Was also rejected because each deposit had to be wagered 5 times the deposit which is completely deplorable. (Missed 4 euros in wager) so deposits without a bonus have to be wagered 5 times. Avoid these scammers. And it took 2 days to get that message. In my frustration over poor customer service where live support constantly says that you should email them about every question you have and a manager who was gone with the Wind most of the time. Anyway, since I have a gambling problem, I chose to set a deposit limit. I chose the amount 0. They don't have a function where you set it yourself, you have to contact them. So I chatted with support several times. They noted my request but did nothing about it. They said I should email support and I did so several times. I have proof. Their T&C states that reduced limits are implemented immediately. I'll send it too. And my manager found out about it when he was quick to contact me. The bottom line is that the next day I wanted to bet a little again and to my surprise I was able to make deposits even though I explicitly asked for a 0 limit. So I wonder if I have the right to request a refund of these over 400 euros from that weekend when I wasn't allowed to make deposits at all. Jettbet is adamant with their demands and rejected several withdrawal attempts for various reasons. Then they should be strict with their own rules regarding limits too?

Hej! Gjorde missen att inte kolla upp recensioner innan jag började på ett nytt ställe. Casinot heter Jettbet. Började lira 25/3. Gjorde insättningar på flera hundra i små insättningar på 20-30 euro. Blev ganska snabbt tilldelad en "vip manager" men hade stora problem med att bli verifierad trots ID, räkningar, kort, skatteverket, banken (iban, transaktioner,) osv. Ja ni fattar. Så att få ut ett uttag var i princip omöjligt. Andra uttaget jag försökte mig på var ganska lite. Blev också avvisat då varje insättning var tvunget att omsättas hela 5 ggr insättningen vilket är helt bedrövligt. (Saknade 4 euro i wager) alltså insättningar utan bonus måste omsättas 5 x. Undvik dessa skojare. Och det tog 2 dagar att få det beskedet. I min frustration över dålig kundservice där live supporten konstant säger att man ska mejla dem om varje fråga man har och en manager som var gone with the Wind oftast. Hursomhelst då jag har ett spelproblem valde jag att sätta en insättningsgräns. Jag valde beloppet 0. De har ingen funktion där man ställer in den själv utan man måste kontakta dem. Så jag chattade med support flera ggr. De noterade mitt önskemål men gjorde inget åt det. De sa jag skulle maila support och det gjorde jag flera ggr. Har bevis. På deras T&C står det att sänkta gränser införs direkt. Skickar den också. Samt att min manager fick reda på det då han var snabb på kontakta mig. Kontentan är att dagen efter så ville jag betta lite igen och till min förvåning så gick det att göra insättningar trots att jag uttryckligen bett om en 0 gräns. Så jag undrar om jag har rätt att begära en återbetalningen av dessa drygt 400 euro från den helgen då jag inte var tillåten att göra insättningar överhuvudtaget. Jettbet är stenhårda med sina krav och avvisade flera uttagsförsök av olika anledningar. Då borde de vara hårda med sina egna regler gällande gränser också?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Thisisbs,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered.

Thank you for the detailed description and the screenshots provided — they are very helpful. From what I understand, there are two main concerns here: the wagering requirement applied to your deposits, and more importantly, the failure to apply your requested deposit limit of 0 despite multiple requests.

To better assess the situation and determine whether the casino may have failed in its responsible gambling obligations, I would like to kindly ask you to clarify a few points:

• On which exact date and time did you first request the deposit limit of 0?
• Did you clearly state in your communication that this request was related to gambling concerns or loss of control, or was it a general request to limit deposits?
• After your request, did the casino explicitly confirm that the limit had been applied?

If you have any additional supporting evidence (full conversations, transaction history, or screenshots of deposits made after your limit request), please upload them here or forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela