IviBet Casino - Die Rücknahme des Spielers hat sich verzögert.

I won €7,000 at Ivibet and now they are refusing to pay me out.

All required documents have been submitted, including credit cards and the corresponding bank statement.

They still want more evidence - this is a delaying tactic.

ich habe bei Ivibet 7.000 € gewonnen und jetzt verweigern Sie mir meine Auszahlung.

Alle benötigten Unterlagen eingereicht wie Kreditkarten sowie die dazugehörige Bankabbuchung.

Sie wollen immer noch mehr Nachweise - das ist eine Hinhaltetaktik.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IviBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Could you please specify which documents you already provided to the casino? Which documents were accepted and which were not? Which documents did the casino request repeatedly?
• Could you please confirm that the personal information filled out in your player's profile matches the personal information on your documents?
• Could you please confirm you used a payment method in your name when depositing and requesting payout?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear petra-1975,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas