Instant Casino - Der Spieler erlebt eine verzögerte Auszahlung aus dem Casino.

The casino advertised that payouts are processed within 24 hours, but it has now been 36 hours. When I asked them what the problem is, they said there is a high volume. It's been the same issue for 36 hours. They stated that everything is normal and that verification has been completed. I want my money.

Das casino hat eine Werbung innerhalb 24 Stunden werden Auszahlungen durchgeführt es sind jetzt 36 Stunden, ich frage dort was das Problem ist sie sagen hohes aufkommen. Iseit 36 Stunden das gleiche. Sie bestbeiten alles normal gleiche steht da verifizieren wurde erledigt. Ich will mein Geld haben

Dear paok,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

According to customer service, they say there is a delay in my payout. They don't give a reason, please explain why there is a delay. Thanks, everyone says something different. I would like my money please

Laut dem Kundenservice sagen sie es gibt bei mir eine Verzögerung bei der Auszahlung geben nir kein Grund bitte klären Sie es wieso es eine Verzögerung gibt. Danke jeder erzählt was anderes . Ich möchte bitte mein Geld

Yesterday they said everything was OK, today they say that it is delayed for no reason, please contact the casino and ask what you need, I have provided them with all my documents, what they need

Es hieß gestern alles ok heute sagen Sie das es bei mit sich verzögert ohne einen Grund kontaktieren Sie bitte das casino und fragen Sie was Sie benötigen ich habe alle meine Dokumente denen zur Verfügung gestellt was sie brauchen

Money is there

Geld isz da

The casino stopped my withdrawal because a payment had not yet been processed, and the money was never in my account because I had rejected the payment. I played with money that I had deposited and confirmed that the payment had been processed and won with it. They are now using that as an excuse, but that doesn't make sense. I played with money that I had deposited and that had also been processed.

I ask for clarification. You should pay me!

c58fcd03-e72d-4d0c-822d-eb14a54d264

This is the failed transaction.

My winnings

f1d08afe-cf17-489a-a5b5-2c450f62dcf7

576472da-19f9-4ae5-ba05-28e73a10b13f

e5f154ad-1e41-4e67-ae17-010e617291e0

Das casino hat meine Auszahlung gestoppt, weil eine Zahlung noch nicht abgewickelt wurde , das Geld war auch nie auf meinem Konto, weil ich die Zahlung abgelehnt hatte. Ich habe mit eingezahlten bestätigte Abwicklung des Geldes gespielt und damit gewonnen. Sie nehmen das jetzt als ausrede , das hat keinen Sinn. Ich habe mit eingezahlten Geld gespielt was auch abgewickelt war.

Ich bitte um Klärung Sie sollen mich auszahlen!

c58fcd03-e72d-4d0c-822d-eb14a54d264

Das ist die fehlgeschlagen Abwicklung.

Meine Gewinne

f1d08afe-cf17-489a-a5b5-2c450f62dcf7

576472da-19f9-4ae5-ba05-28e73a10b13f

e5f154ad-1e41-4e67-ae17-010e617291e0

Thanks for the update. I am sorry to hear about these developments.

Could you please clarify whether the issue is regarding a new withdrawal of your winnings or your 800€ initial payout?

Do I understand correctly you deposited using a bank account (debit card)?

Could you please clarify how much, and when approximately you made deposits in the casino?

Have any deposits returned to your bank account according to your bank transaction information?

If there are any screenshots to better illustrate the details of the case, please share them here or send the information to my email at tomas@casino.guru

Please share the justification from the casino and any relevant communication as well.

Thanks in advance for your reply.

Dear paok,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.