IceCasino - Die Auszahlung des Spielers wurde vom Casino verzögert.

Hello everyone,

IceCasino is not adhering to its terms and conditions and is processing payouts much more slowly than stated. The terms and conditions state:

"For successfully verified players, withdrawal amounts from €5,000 to €29,999 (or the equivalent in your currency) will be approved by the casino within 14 working days of the request date, excluding weekends and public holidays. Please note that withdrawal times may vary depending on the payment method. Most payment providers, especially banks, do not process payments on weekends and public holidays."

I have only received €3,000 in the last 14 working days, instead of the promised €29,999. This is a huge discrepancy and unacceptable. The situation was exactly the same in the weeks prior.

LG

[Redacted]

Hallo zusammen,

IceCasino hält sich nicht an ihre AGB und zahlen viel langsamer aus als angegeben. In dem AGB steht:

"Bei erfolgreich verifizierten Spielern wird der Auszahlungsbetrag ab 5000 EUR bis 29 999 EUR (oder eine Entsprechung in Ihrer Währung) wird innerhalb von 14 Werktagen ab dem Datum der Anfrage vom Casino genehmigt, außer an Wochenenden und Feiertagen. Bitte beachten Sie, dass die Dauer der Auszahlung je nach Zahlungsmethode variieren kann. Die meisten Zahlungsanbieter, insbesondere Banken, verarbeiten keine Zahlungen an Wochenenden und Feiertagen."

Ich habe in den letzten 14 Werktagen nur 3000€ erhalten, anstatt wie geschrieben 29 999€. Das ist eine riesige Abweichung und inakzeptabel. Die Wochen davor war genau das gleiche.

LG

[Redacted]

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila