IceCasino - Auszahlungen des Spielers werden abgelehnt.

Payouts keep getting canceled for whatever reason. The fact is they don't want to pay.

Immer wieder werden die Auszahlungen storniert, aus irgendwelchen Gründen. Fakt ist, die wollen nicht zahlen.

Hello Mario,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you made any successful withdrawals before? How many times has your withdrawal request been rejected so far?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hello, rejected 5 times so far. Contact was made but kept making excuses as to why it was turned down. I didn't lose my commission, I'm supposed to have canceled 3 times myself, why should I do that? Programming trap installed: If you want to remove the payout page, the payout will be cancelled.

Hallo, bisher 5 x abgelehnt. Kontakt kam zustande, aber immer wieder Ausreden, warum es abgelehnt wurde. Mal Kommission nicht verspielt, 3 x soll ich selber storniert haben, warum sollte ich das tun? Programmierfalle eingebaut: Wenn man die Auszahlungsseite weg x en will, wird die Auszahlung storniert.

Hello Kristina, I have now gambled away the 300 EUR because the casino will never pay out anyway. The casino now wanted a verification from me. But that doesn't work anyway. Please warn all other players about this casino. These are definitely scammers. Thank you for everything. case closed.

Hallo Kristina, ich habe nun die 300 EUR verspielt, da das Casino eh nie auszahlen wird. Das Casino wollte jetzt von mir eine Verification. Aber, das bringt eh nicht. Bitte warnt alle anderen Spieler vor diesem Casino. Das sind definitiv Betrüger. Danke für alles. Fall erledigt.

Thank you for your reply, huenera. Sadly, since you have played/lost your winnings we are not able to proceed with this complaint.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.