Horus Casino - Die Gewinne des Spielers wurden aufgrund einer Missbrauchsmeldung bezüglich des Bonusprogramms einbehalten.

Hey, I deposited funds on Wednesday, June 3rd, 2026 for two bonuses, which I won.

Now the casino is accusing me of bonus abuse even though I've been playing there for several weeks.

With my first deposit of €200, I won €1918 after fulfilling all the bonus conditions. That was a 150% deposit bonus.

The second bonus was Sticky, and I deposited 300 into it, which ultimately resulted in a winnings of €1483.

The casino simply withheld my winnings.

I read in the forum that they were recently sold to another company. Perhaps that's why they no longer pay out if you win too much.

Hey ich habe am Mittwoch 03.06.26 für 2 Bonis eingezahlt gehabt welche ich beide gewonnen habe.

Jetzt wirft mir das Casino Bonus Missbrauch vor obwohl ich da schon mehrere Wochen Spiele.

Mit der ersten Einzahlung von 200€ habe ich 1918€ gewonnen nachdem ich alle Bonus Bedingungen erfüllt habe. Das war ein Einzahlbonus von 150%.

Der 2te Bonus war Sticky und da habe ich 300 eingezahlt womit ich am ende 1483€ gewonnen habe.

Das Casino hat mir einfach die Gewinne gestrichen.

Hab im Forum gelesen das sie an eine andere Firma in kurzer Vergangenheit verkauft wurden. Evtl zahlen sie deswegen nicht mehr wenn man zu viel Gewinnt.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Horus Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your help.

1. I still have access to the account.
2. I played Wild Jack and All Lucky Clovers
3. I forwarded the email to you.

Danke für ihre Hilfe.

1. Ich habe noch zugriff auf das Konto
2. Ich habe Wild Jack und All Lucky Clovers gespielt
3. Die Email habe ich an dich weitergeleitet.

Thanks for your reply and the information provided via email.

• Do I understand correctly that after you requested a payout of your winnings from the first deposit bonus, you deposited again and redeemed another bonus?
• Have you made any deposits in between?
• Have you passed account verification in the casino? Were you asked to submit any documents to complete the verification process?

Please let me know.

Hello, yes, that's exactly how I made the deposit.

I received an email with two bonuses in one day.

It is also advertised that you only receive the second bonus after you have made a deposit for the first one.

I won with both deposits.

I have deposited money into the casino several times and have also received funds.

My account is fully verified.

Hallo, ja genau so habe ich das gemacht mit der Einzahlung.

Hab eine Email mit 2 Bonus an einem Tag bekommen.

Es wird ja auch damit geworben, dass man den zweiten Bonus erst bekommt, nachdem man für den ersten Eingezahlt hat.

Habe mit beiden Einzahlungen gewonnen.

Ich hatte bei dem Casino schon öfters eingezahlt und auch schon Gelder erhalten.

Mein Konto ist vollständig verifiziert.

Dear enricokra,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Adam (adam.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello enricokra,

I have reviewed your case, and I will try to contact the casino to see if I can help.

We would like to invite Horus Casino to join the conversation and participate in the resolution of this complaint

Dear Horus Casino,

Can you assist in resolving the issues the player is facing? Please provide more information and explain why the player's winnings have been withheld.

Kind regards,

Adam