Heybets Casino - Die Auszahlungsanforderung des Spielers verzögert sich.

Hello, dear casino gurus! I read reviews about this casino and see their rating! There is practically no chance of getting my money back, but I still decided to create a complaint against these scammers! They do not pay me my $93! I registered on their website a month ago. I made a deposit of $100! I only played in the live casino. During the entire game, I lost only $7 and decided to try to withdraw funds. As a result, no one has confirmed my request for more than 2 weeks. Support simply does not respond anywhere. I wrote to them by mail 10 times and did not receive a single response. Also, no one ever responds in the chat. I understand that these are scammers with a fake license and most likely I will not see my deposit again!

Здравствуйте уважаемые казино гуру! Я прочитал об этом казино отзывы и вижу их рейтинг! Получить свои деньги обратно нет практически не малейших шансов но все же я решил создать жалобу на этих мошенников! Они не выплачивают мне мои 93$! Я зарегистрировался у них на сайте месяц назад. Внес депозит в размере 100$! Играл только в живое казино. За все время игры вообщем я проиграл всего 7$ и решил попробовать вывести денежные средства. В итоге никто не подтверждает мой запрос уже больше 2 недель. Саппорт просто нигде не отвечает. На почту я написал им раз 10 и не получил ни единого ответа. Так же в чате никто никогда не отвечает. Я понимаю что это мошенники с поддельной лицензией и скорее всего я не увижу больше свой депозит!

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification before you requested the withdrawal?
• What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Did you activate any bonuses on top of your deposit?

Thank you very much in advance for your reply.

Best regards,

Kristina

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear xray200,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I did not undergo any checks and did not send any documents! The casino does not make contact at all! I did not take any bonuses!

Я не проходил никаких проверок и не отсылал никаких документов! Казино вообще не идет на контакт! Бонусов я никаких не брал!

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Heybets Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Heybets Casino.

Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.

The casino can reopen this complaint anytime.