Green Luck Casino - Die Einzahlung des Spielers verzögert sich.

Yes, hello, I would like to complain about this greenluck casino. I have been waiting 20 hours for my deposit, I have contacted support five times and I have been lied to four times, twice I was kicked out of the chat. Yes, and still no result, the rip-off continues.

People just stay away from this crappy shop, you can't rely on them even when making a deposit, what will happen "if" you win something and want to cash out.. 🤦🏻🤦🏻

Screenshot: Receipt of the pending deposit. Sent out as a real-time transfer.

I am the owner of the bank account.

Ja hallo ich möchte mich über dieses greenluck Casino beschweren. ich warte mittlerweile 20 Stunden auf meine Einzahlung, habe fünf mal den Support kontaktiert und vier Mal wurde ich angelogen, zweimal davon aus dem Chat gekickt. ja und bisher immer noch kein Ergebnis die verarsche geht weiter..

Leute bleibt bloß fern von dem saftladen auf die ist kein verlass schon bei einer Einzahlung, wie soll es denn sein "falls" man was gewinnt und auszahlen will.. 🤦🏻🤦🏻

Screenshot: Beleg von der ausstehenden Einzahlung. Als Echtzeit Überweisung raus gegangen.

Ich bin der Inhaber der Bank Kontos.

Dear Jeffboy83,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Green Luck Casino. Please allow me to ask you a few questions, so I can better understand the situation.

• Was it your first deposit in this casino?
• What is the transaction's status according to your deposit history found in your player's profile?
• Please could you share the payment confirmation and any relevant communication with the casino to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Hey))

No, that wasn't my first deposit, I've already left hundreds of euros there. I've already waited for the first deposit.

Then I wanted to lock myself out right from the start because there were complications with the truth and the deposit. I contacted support by email but didn't get a response and it doesn't work in the live chat.

The deposit cannot be found in my history...

The receipt from my bank is attached.

Hey))

Nein das war nicht meine erste Einzahlung, habe da schon hunderte von euros gelassen. Die warte zeit für die erste Einzahlung habe ich schon hinter mir.

Dann wollte ich mich schon zu Beginn aussperren weil es Komplikationen gab mit der wahrheit und Einzahlung. Habe ich mich per Email an Support gewendet Keine Antwort zurück bekommen und im live Chat geht es nicht..

In mein Verlauf ist die Einzahlung nicht zu finden...

Der Beleg von meiner Bank ist beigefügt.

Thanks for your reply.

Do your previous deposits appear in the deposit history in your player profile?

Could you please share a screenshot of the previous successful deposit and equivalent payment confirmation - a bank receipt?

Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

The tenner only appeared in my casino account after days of waiting—longer than 2 hours, longer than 1 day, or longer than 3 business days. These were the promises the support staff made to me. None of them were true. You don't need a screenshot, I'm not lying.

And last but not least, I've already sent two email requests for a self-block, but unfortunately, no response. I think I can now get my lawyer involved, that will be worth it, right?

Kind regards

Der Zehner ist erst nach tagelangen warten auf mein Konto im Casino zu sehen gewesen, länger wie 2 Std, länger wie 1 Tag oder länger wie 3 Werktage das sind die Versprechungen der Supporter gewesen die ich mir anhören musste keine Angabe hat gestimmt. Screenshot brauchen sie nicht ich Lüge nicht.

Und zu guter letzt ich habe schon 2 Anfragen über Email verfasst fur eine selbst sperre keine Antwort leider.. Ich glaube jetzt kann ich mein Anwalt einschalten das wird sich lohnen, richtig?

Mfg

Thanks for the update.

Could you please explain the reason you gave the casino for requesting self-exclusion?

Did you request a permanent self-exclusion from the casino?

Was the request granted since your last post?

Please let me know.

Well, I've tried several times, unfortunately without success. The reason was because I don't enjoy playing at this facility, or no reason at all. Nothing has happened so far. So, what they're doing to me is a real disgrace. They're definitely not just doing this to me, but to other players too. It's a mafia. The organization should be shut down.

Also ich hätte schon mehrfach probiert leider ohne Erfolg der Grund war weil ich keinen Spaß am Spielen bei dieser Einrichtung habe ja oder gar keinen Grund, bisher ist nichts passiert.. also ist eine richtige Frechheit was die mit mir machen die machen das bestimmt nicht nur mit mir sondern auch mit anderen Spielern das ist eine Mafia die Organisation müsste man schließen

Have you unsubscribed from the casino's marketing communication?

Could you please share your self-exclusion attempts sent to the casino?

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the email "Subject" should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Green Luck Casino Support,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is unrelated to any gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@greenluck.com (you can include me in the copy at tomas@casino.guru) and keep me informed about any further developments. Thank you in advance.

Well, I don't think it's because of my articulation that I'm not being locked out. It's all done deliberately so that they can make more money. They notice that I can articulate myself well here. I also write in the emails that I want to be locked out, everything is clear and unambiguous.

I have another shop where they treat other players the same way. It's called Palm Slots. I've made at least ten inquiries and asked my VIP manager if she can lock me out, but they haven't responded. How much do you think I've paid in after I've requested to be locked out? Yes, it's all just a scam. The same goes for payouts, the employees are trained to delay things as long as possible so that the player loses the money they've won. That's logical. Pirate companies like these need to be shut down. It's all wrong. I'm going to sue them.

Also ich glaube nicht dass es an meiner Artikulation liegt dass ich nicht ausgesperrt werde, das wird alles mit voller Absicht gemacht damit die noch mehr Umsatz machen sie merken doch dass ich mich adäquat artikulieren kann hier, genauso schreibe ich in die E-Mails dass ich mich aussperren will , alles klar und deutlich.

Ich habe noch einen Laden mehr wo die genauso Mitspieler umgehen der Laden heißt Palm Slots da habe ich bestimmt schon zehn Anfragen gemacht und meine VIP Managerin gefragt ob sie mich aussperren kann die reagieren nicht da drauf. was meinen Sie wie viel ich nach mein aussperrungswunsch noch eingezahlt habe, ja das ist alles nur eine Masche genauso wenn es um die Auszahlung geht werden die Mitarbeiter geschult das so lange wie möglich herauszuzögern damit der Spieler das gewonnene Geld wieder verspielt ist ja logisch. Also solche piratengesellschaften müssen geschlossen werden das ist alles nicht richtig so ich werde die verklagen

Thanks for the explanation.

We believe the casino should protect you if you inform them about your gambling problems. If you won't, the casino will attempt to keep you as a customer. If you don't ask for protection, you will be fully responsible for any wins and losses.

If you don't think you need protection and still wish to close your account, and the solution above didn't help, please let me know and we'll try to contact the casino and help you.

Dear Jeffboy83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.