Gomblingo Casino - Die Rücknahme des Spielers hat sich verzögert.

I can't withdraw my funds from Gomblingo.

Some time ago, towards the end of 2025, I was playing with them. After a while, I decided to quit, and that's when my problems started.

Initially they ask me to perform a x5 Rollover. Which I do by playing roulette because it's a house rule.

After this, they still haven't released my funds. Furthermore, and this really infuriates me, they won't let me withdraw through the same channel I used to make my deposit! Only through Skrill (thankfully I have it).

How is it possible that they won't let me withdraw through the same channel I used for the deposit? If they won't let me withdraw, then logically they shouldn't let me deposit through that channel either, right?

Now they are asking me for various documents (including Skrill's documentation), which I kindly agree to and proceed to send them.

Their last update, as of February 6th, was that my documentation had been received and reviewed, and that they would contact me if they needed any further information.

They haven't said anything to me at all since.

It's unbelievable how unprofessional and unprofessional they can be with customers. I'm outraged by this casino's lack of professionalism.

I hope that you at Casinoguru can help me, just as you have done with some other houses best left forgotten.

I await your response

Warm regards

No consigo retirar mis fondos de Gomblingo.

Hace algún tiempo, a finales de 2025 estuve jugando con ellos. Pasado un tiempo, decidí retirar y aquí vinieron mis problemas.

Inicialmente me piden que efectúe un Rollover de x5. Cosa que hago jugando a la ruleta porque son normas de la casa.

Después de esto siguen sin entregar mi saldo. Asimismo, asunto que me enfada mucho, ¡no me dejan retirar por el canal por el cual realicé mi depósito!. Sólo por Skrill (menos mal que lo tengo).

¿Cómo es posible que no me dejen retirar por el canal que usé para el depósito?. Si no me dejan retirar, lo lógico y racional sería que no me dejaran depositar por ese canal, ¿verdad?.

Ahora me piden documentación variada (entre ellas la documentación de Skrill), a la cual accedo amablemente y procedo a enviarles.

La última noticia de ellos, a 6 de febrero, es que mi documentación ha sido recibida y revisada y que en caso de que necesitaran información adicional, se pondrían en contacto conmigo.

No han vuelto a decirme absolutamente nada.

Es increíble que puedan ser tan poco serios y formales con el cliente. Estoy indignado con la falta de etiqueta de este casino.

Espero que, desde Casinoguru, podáis ayudarme al igual que lo habéis hecho con alguna otra casa digna de ser olvidada.

Quedo a la espera de vuestra respuesta

Un cordial saludo

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila