Goldenbet Casino - Der Spieler kann sein Guthaben nicht abheben.

Week ago they said that my account is under investigation, but declined to limit a reasonable timeframe for investigation. Withdrawals are disabled for me despite successful verification. Please help me to return my money!

Dear Basquo,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Goldenbet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why is your account under investigation? When did you finish the verification process? Did you play with bonus there? I will be waiting for your reply patiently.

Best regards,

Nick

The account is under review for no reason. I didn't have bonuses. Uploaded the documents, they were checked.

Счет находится на проверке без причины. У меня не было бонусов. Загрузил документы, они были проверены.

Dear Basquo,

When exactly did you forward your documents to the casino? Did they confirm that they are verified?

Do you even look at the documents that I send you? There are green checkmarks and a date on the screenshot!

Вы вообще документы смотрите, которые я вам отправляю? Там на скриншоте зеленые галочки и дата!

Today we opened the possibility of withdrawing funds, I will wait for receipt.

Сегодня открыли возможность вывода средств, буду ждать поступления.

Received the first payment, the complaint is closed.

Получил первую выплату, жалоба закрыта.

Thank you Basquo for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick